Overview And What We Offer
Mon - Friday 37.5hrs
Location - Remote
Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
At Clarity we not only listen, we adapt and we deliver
Who We Are And What We Do
We're a global, multi award winning Business Travel Company and we make business travel straightforward By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
Role Purpose
The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client's travel policy
Operational
To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels. Converting general enquiries into actual bookings utilising all the tools and technology available
To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques
Working to the clients travel policy finding the most appropriate options to the customer
Ensure the highest level of customer service is always offered to internal and external customers
To effectively resolve internal and external customer and supplier queries, escalating where appropriate
Responsible for completing all mandatory training as determined by the business
Accurately process data to ensure compliance with GDPR & ISO standards
Keep up to date with travel trends and Industry knowledge
Promote a professional image to all customers and suppliers
To be aware of team targets and overall team performance against targets
Maximize supplier income by actively promoting and selling through our
agreed preferred partners
Experince
Experience in Business Travel
Demonstate knowledge of GDS Systems (Galileo) An assesment will be sent out for this
Knowledge of the Travel Industry
Proven customer service experience
IT & Computer literate with experience of email and web-based programs
The ability to work accurately under pressure, in a fast-paced environment
Excellent communication skills both verbal and written
The ability to understand our clients' needs and requirements
The ability to think logically and consider all relevant aspects with strong analytical skills.
To work within a team environment to achieve team/department objectives