North West Trucks • Stephens Way, Warrington Road Industrial Estate, Wigan, WN3 6PQ, GB
Experience: Previous experience with Kerridge/PSA
Department: Service & Support
Job Description
We are delighted to offer an excellent opportunity to join the dynamic and growing team at North West Trucks as a Service Advisor at our Wigan site.
This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you\'re passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you!
Working Hours
Monday to Friday 9.00 am to 5.00 pm, Alternate Saturday mornings at overtime, 30 minutes lunch (unpaid), i.e. 40 hours per week.
Salary
Salary: £26,000 per annum, depending on experience
Key Responsibilities
* Liaising with customers on site, via phone and email.
* Liaising with customers in regard to work being carried out on their vehicle.
* Sales and upsell of labour hours.
* Handle customer queries and complaints professionally.
* Liaise with workshop technicians to ensure timely updates and job completion.
* Planning and scheduling customers vehicles to coincide with their maintenance plan.
* Understand workshop efficiencies and the importance of loading the workshop diary correctly.
Ideal requirements
* Knowledge of automotive systems, understanding of vehicle basic layout desirable but not essential.
* Work independently or as a member of the team when necessary.
* Work in a busy, active, lively environment that can be challenging.
* Pay exceptional attention to detail.
* Follow manufacturer’s warranty guidelines and how to accurately apply them.
* Previous experience with Kerridge/PSA would be beneficial.
* High level of accuracy and attention to detail essential.
* Team player.
In return we’ll offer
* Pension With North West Trucks Contribution
* Qualified Mental Health First Aiders
* Free Mortgage Advice Service
* Free Eye Tests For VDU Users
* Free Flu jabs if you are ineligible through the NHS
* Cycle To Work Scheme
* Credit Union At Work
* On-Site Parking (Site Specific)
About the Company
North West Trucks is a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.
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