ABOUT THE ROLE: We are currently recruiting for motivated, reliable and customer focused Cleaning Key Account Manager to join our team based in the Sussex area. The Sussex area requires visiting sites from Chichester in the West, across to Rye in the East and up the Crawley in the North as well as any along the south coast in-between. Job Type: Permanent - Full Time. Pay Rate: £37,000 per annum Company Vehicle for work purposes benefits Working Hours: 40Hrs per week, Monday to Friday 07:00Hrs to 16:00Hrs. (Required to work one in 4 weekends as cover contact with any time taken as lieu) Start Date: Immediately. Overview of Role: Ensure that our customers have a better day, every day by overseeing exception service delivery across the region. Plan, manage and implement schedules to ensure deadlines are met and maintained. Key Responsibilities & Tasks: - Develop and sustain excellent customer and client relationships, by working in close partnership with them and their teams to ensure service delivery excellence at all times. - Full responsibility for the delivery of daily and periodic cleaning. - Proactively arrange and attend meetings when required with extended team and client to assist with identifying new business opportunities including the production of any additional quotable works. - Gather, analyse and interpret external and internal data, put measures in to provide management with structured data for the purposes of monthly reporting. -Ensure key performance indicators and service delivery targets are met and any anomalies are reported on a monthly basis. - Ensure that each site across Sussex has the adequate and suitable resources to deliver services as per the contract budget & specifications, with the assistance of the business recruitment team/portal - Manage HR challenges and support the team with any resolution management alongside support from the business HR team -Manage the monthly T&A data via the selected business programme to provide the correct information for payroll purposes. - Organise and coordinate operations in ways that ensure that customer expectations are exceeded in the most efficient and productive manner as possible - Manage and maintain relationships with our approved supply chain partners and ensure that KPIs are met or exceeded - Ensure financial budgets and targets are consistently achieved including data collated for payroll purposes - Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement by attending all required weekly/monthly team meetings. - Support the company in service delivery excellence. - Ensure that all members of the team continually receive training in their respective fields of expertise in partnership with the Training Manager, and that future developmental training programmes are identified and implemented as appropriate - Provide a professional leadership support function to the teams and motivate staff to achieve our service delivery goals, highlighting any individual service excellence across the team -The role holder is accountable for ensuring that all activities under their control are delivered in accordance with company Quality, Environmental and Health and Safety (QuESH) requirements, supporting safe, compliant and effective service delivery. ABOUT YOU: - Proven experience as a Business Manager or working in a Operational Management role, with evidence of leading high performing teams, developing business and commercial opportunities, including increasing revenue through generation of leads - Have ability to develop business strategy and identify, coordinate and manage change initiatives - Excellent negotiation skills, proven track record of successfully upselling / pitching for new business - Ability to demonstrate exceptional organisational and planning skills - Be an excellent communicator with the ability to confidently and credibly engage and influence clients, partners and employees - Experience of finance and budgetary control and ability to manage monthly data - Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, analyse and report on data and make and execute recommendations - Proven record of being responsive and innovative - Self-motivated with the ability to work independently under continuous pressure and meet tight deadlines - Maintain professional internal and external relationships that meet Company core values - A degree or relevant professional qualification is desirable - Knowledge of BISCs (British Institute of Cleaning Science) or similar certification - IOSH trained - desirable. Previous experience is desirable; however, full training will be provided. You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values. Our core values are: Accountable, Learn & Grow, Ethical, Respect & Team Work. ABOUT US: Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK. Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised. We are an equal opportunities employer and Investors in People Accredited. Our Benefits: - Health Cash plan cover for self and any dependent children - Access to 24/7 Employee Assistance Programme - GP Anytime - Workplace pension scheme - Discounted Gym membership - Rewards platform - Group Life Assurance - Free mortgage advice partnered with Charles Cameron & Associates - Paid volunteer day STRICTLY NO AGENCIES We reserve the right to close this advertisement early if we receive a high volume of suitable applications. IND39