Customer Navigator £34,174 per annum £900 annual car user allowance benefits Full Time | Permanent | 37 hours per week | Bath Your Support. Their Journey. Better Outcomes. At Curo, we believe everyone deserves a positive housing experience. As our Customer Navigator, you'll be the guiding light for those customers facing complex challenges - whether they're struggling with mental health issues, housing concerns, or difficulty engaging with our services. Working with a manageable caseload, you'll transform frustration into progress helping vulnerable people achieve outcomes they never thought possible. What you'll be doing As a Customer Navigator, you'll be the crucial link between Curo and customers who need extra support. Picture yourself meeting with John, whose health issues make it difficult for him to communicate with Curo about his needs. You'll take the time to understand his communication preferences and serve as his consistent voice within Curo, coordinating with colleagues to ensure his concerns are addressed effectively. Or imagine helping Sarah, whose home is not suitable for her needs and her wellbeing is being impacted by this. You'll build trust gradually, becoming her single point of contact and working sensitively to help her regain control of her living situation. You'll conduct thoughtful assessments, coordinate across departments, and advocate for her in multi-agency meetings. Each day brings different challenges from advocating for a customer in times of need to helping someone rebuild confidence in reaching out for support. You'll manage a caseload, travelling across our areas to meet them where they're most comfortable. Through your coordination, empathy, and problem-solving skills, you'll help transform what may seem like impossible situations into positive outcomes for our most vulnerable customers. What you'll get in return Beyond a competitive salary and the opportunity to make a meaningful difference to people facing complex challenges, you'll get: 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution Flexible benefits including the ability to buy additional leave, gym membership, Health Cash Plan Participation in our annual Homes for Good reward (up to 5% of your annual salary) Access to an Employee Assistance Programme for your own wellbeing More about you You understand that supporting vulnerable customers requires both genuine empathy and professional boundaries. You're committed to making a real difference while maintaining excellent customer care standards. Essential: Customer-service or customer-facing experience Strong listening skills and understanding what customers really need Natural ability to build relationships with frustrated, anxious, or hesitant customers Emotional intelligence and resilience in challenging situations Appropriate professional boundaries while showing genuine understanding Strong communication skills for customers, colleagues and external organisations Problem-solving mindset for complex situations Good IT skills including Microsoft Office for administrative work and case management Full driving licence and vehicle access for customer visits Desirable: Professional experience supporting people in community support, social care, counselling or similar Experience coordinating multiple services or working with different organisations Understanding of mental health issues, disabilities, or other complex needs Knowledge of housing services, benefits system, or safeguarding procedures About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk