What you’ll be doing:
* Working closely with a small team of managers to ensure the store operates smoothly every day.
* Taking responsibility for the daily running of the store, often being the only manager present with full accountability.
* Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.
* Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.
* Assisting other stores within our network as needed.
What makes a great customer & trading manager:
* Experience in line management within a fast-paced, operational environment.
* Excellent customer service skills and ability to coach a team similarly.
* Achievement of KPIs and other performance metrics.
* Experience handling disciplinary, performance, and employee relations issues.
* Ability to lead operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer benefits including:
* 10-15% shopping discounts at Sainsbury’s, Argos, Tu, and Habitat.
* An annual performance-based bonus scheme.
* Free food and hot drinks in stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension scheme with employer contributions of 4-7.5%.
* Sainsbury’s share scheme for investment at discounted rates.
* Wellbeing support, including counselling and legal advice.
* Colleague networks and development opportunities.
* Cycle to Work scheme.
* Discounts on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We are committed to diversity and inclusion, offering resources, mentorship, training, and career progression. We foster a culture of respect and celebrate diversity through initiatives and events. For more information, please visit here.
Reasonable adjustments: If you need adjustments during the application or interview process, please inform us.
Leading in our stores:
Our management teams are the driving force behind our business, providing bold leadership and empowering teams to excel. They ensure product availability, safety standards, and seamless operations, creating a rewarding environment for colleagues and a superior shopping experience for customers. This is how we bring our purpose to life, one action at a time.
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