Job Description
Grade 9 (SCP 23-25) | Permanent | 37 hours per week
Based in Shrewsbury (travel across Shropshire required)
Help create quality homes and vibrant communities
STAR Housing (Shropshire Towns & Rural Housing) manages around 4,100 homes across the Oswestry and Bridgnorth areas. We provide repairs, tenancy management, lettings and housing support services to residents.
Our vision: "Listening to our residents, together we create quality homes and vibrant communities."
What you'll be doing
· Be the main front-line contact for tenants and residents in a designated patch, providing a high-quality, customer-focused housing management service.
· Carry out proactive estate and tenancy management including audits, inspections and monitoring of estate services.
· Resolve neighbourhood issues using negotiation and mediation; manage neighbour disputes.
· Investigate anti-social behaviour/harassment cases, gather evidence and take appropriate tenancy enforcement action (including legal/court activity where required).
· Support lettings and allocations processes to minimise rent loss and ensure policies and procedures are followed.
· Identify and work with partners to provide support for vulnerable tenants, working within safeguarding requirements.
· Manage caseloads, maintain accurate records and update systems; provide monthly performance information.
What we offer
· Local Government Pension Scheme (LGPS).
· Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays and Christmas closure arrangements).
· Flexible Working Hours Scheme.
· Mileage reimbursement at 45p per mile for STAR Housing business travel.
· Training and development in a supportive team environment.
Essential information
· Access to a suitable vehicle for work and willingness to travel across Shropshire.
· DBS check required (with repeat checks at predetermined intervals).
· Normal hours: 8:45am-5:00pm Mon-Thu and 8:45am-4:00pm Fri (occasional evening work may be required).
Ready to apply?
Salary: £34,434-£36,363
Closing date: Sunday, 8 February 2026
PandoLogic. Keywords: Housing Counselor, Location: Shrewsbury, ENG - SY3 8PN