Contract: Full Time
Salary: £12.65 per hour
Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” - making it a truly beautiful and inspiring place to work and grow.
Job Description
As the welcoming face of our luxury spa, you will embody our commitment to exceptional service and seamless guest experiences through:
Warm and Professional Guest Reception
Greet every guest with genuine warmth and professionalism, managing arrivals, bookings, and enquiries to create a smooth and inviting first impression.
Provide detailed spa tours and information about treatments, facilities, and products, ensuring each guest feels informed, valued, and excited about their visit.
Luxury Retail & Revenue Excellence
Confidently promote spa treatments, packages, and retail products, supporting sales targets (including upselling contributing to 7% of treatment revenue) while always prioritising guest satisfaction.
Flawless Operational Support
Maintain the reception area’s pristine appearance and ensure all administrative tasks—such as appointment scheduling, payment processing, and guest records—are handled efficiently and accurately.
Work closely with therapists, hosts, and management to support spa operations, stepping in to assist other team members during busy periods to uphold our five-star standards.
What We Offer
The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and well-being firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.
* Fully funded and supported Apprenticeship programmes up to level 7
* Supervisory and Management development training programmes, Ignite and Inspire.
* Splendid Family discounts across our group - on accommodation, food and drink.
* Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
* We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
* Discounted local NCP car parking and discount off local First bus travel.
* Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
* Monthly payday treats and an annual ‘Thank You’ week – full of treats and activities.
* We celebrate our diverse workforce with awareness days and diversity lunches.
* Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
* We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
* Company Pension salary sacrifice scheme.
* Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
* Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
* Fully funded and supported ESOL classes (English for Speakers of Other Languages)
* 12 Mental Health First Aiders onsite to provide signposting and initial support.
* Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
* Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
* Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.
About Us
The Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023.
Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.
Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.
Role in our Family
Be the Face of Luxury Hospitality
* Greet guests with genuine warmth and professionalism, creating a calm and inviting atmosphere from their very first interaction.
* Manage Seamless Guest Experiences
* Coordinate bookings, manage appointments, and provide detailed information about treatments, facilities, and products — ensuring every guest feels informed and valued.
* Collaborate with Excellence
* Work closely with therapists, hosts, and management to ensure smooth daily operations and a flawless guest journey.
* Uphold Five-Star Standards
* Maintain an immaculate reception area and handle all administrative duties with precision, adhering to all health, safety, and service protocols.
* Drive Guest Loyalty and Revenue
* Confidently promote spa treatments, packages, and retail products to enhance the guest experience while supporting revenue goals.
* By being part of our spa team, you help create a sanctuary where guests can relax, recharge, and return time and again
What Happens Next
Does the Spa Receptionist role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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