Overview
Be among the first applicants for a part-time role as a Horticulture Customer Advisor. Our team delivers customer experience across our stores by driving sales, promoting customer loyalty, providing plant advice and maintaining department standards.
Responsibilities
* Deliver inspirational gardening standards through excellent service
* Drive sales through customer interactions, while promoting the benefits of the Dobbies Club membership
* Assist customers with queries using high-quality product knowledge across indoor and outdoor plants, machinery and core gardening
* Work with your team to maintain high department standards
* Support on the shopfloor and in other store areas as required (stock handling, till work, deliveries, stock control routines, restaurant service) – this is an opportunity to gain additional skills and experience
Who We Are Looking For
* Passion for delivering a great customer experience with a welcoming attitude
* Experience in a customer-facing role and a passion for plants
* Ability to lift heavy objects to support store projects
* Team player who builds relationships, shares success, and maintains a positive attitude
* Punctual, well-presented, with a can-do and hardworking mindset
* Willingness to learn new skills and gain new experiences
* Ability to demonstrate our values at all times: we’re one team, getting better every day; we bring a smile; we live and breathe gardens; we make it work for our customers
What We Offer
* Generous annual leave entitlement
* Uncapped store discounts: 50% off in Restaurants, 25% off in the Garden Centre, 10% off in our food halls
* Access to Wagestream for earnings ahead of payday, financial wellbeing support, savings and advice
* Access to Retail Trust for confidential support, virtual GP, counselling and discounts
* Access to Dobbies Academy for eLearning and development programmes
* Thriving culture with a diverse team committed to making it work for our customers
About Us
At Dobbies, we have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer with stores in every nation across the UK. We showcase our passion for gardens and plants through own-brand and branded products, concession partners and services, championing garden living all year round. Many stores feature a restaurant or coffee shop for customers to enjoy in a relaxed environment. We offer events and experiences that bring people and communities together, and we partner with a national charity that colleagues and customers support. We’re committed to being a great place to work; we’re one team and we encourage colleagues to be the best version of themselves, celebrate successes, and make it work for our customers.
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