Overview
Join to apply for the Senior Duty Manager role at Places for People
We are Places for People Group, a social enterprise focused on building communities by delivering homes and services for everyone to thrive. At Places Leisure we aim to be the UK's leading health and wellbeing enabler and to create active places and healthy people for communities to thrive.
We are committed to supporting our people and ensuring you are valued as part of our cause.
Responsibilities
* You will support the Operations Manager and General Manager in achieving objectives and assisting in specific project areas.
* You will assist the Operations Manager with the implementation of the Places Leisure Safe Manual and with maintaining a high profile shop floor presence and a high level of interaction with staff and customers.
* You will be responsible for ensuring that staff are trained correctly and to the appropriate level and are delivering the expected level of service to clients at all times, and you will also monitor performance of staff through meetings and performance & development appraisals.
* You will oversee the day to day maintenance and cleaning within the centre and assist the Operations Manager in coordinating and overseeing the performance of the Duty Managers.
About You
* You will have experience in a similar role, ideally within a leisure/hospitality environment.
* You should have experience of supervising teams, managing them to KPIs, and you will need to evidence at interview how you have motivated teams to deliver on a consistent basis.
* You should have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package with each role, including:
* We align with the Real Living Wage foundation
* Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
* Flexible working (including part time working, shift work and more)
* An opportunity to purchase additional annual leave
* A bonus scheme for all colleagues at 2%
* Lots of opportunity to access ongoing personal learning and development
* Access to our Company Pension scheme
* Cashback plan for healthcare costs – up to £500 saving per year
* Discounts of up to 50% on activities, centre shop and cafes
* Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
What’s next?
If you meet the criteria and are ready to take the next step in your career, apply through our simple 5 minute application process, upload a CV and a supporting statement demonstrating how you meet the requirements of the role. We may bring the closing date forward if we receive a large number of quality applications, so apply early to avoid disappointment. If you are using a mobile device, ensure your CV is stored in the cloud (Google Drive, OneDrive or Dropbox).
Armed Forces - We are proud to support the Armed Forces Covenant. We will guarantee an interview for candidates who meet the essential criteria and are serving or have served in the Armed Forces, as a reservist, veteran, cadet instructor and family member, who meet the vacancy criteria.
Disability Confident - We are a Disability Confident Level 2 employer. Disabled applicants who meet the essential criteria will be guaranteed an interview. The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment that has a substantial and long-term negative effect on daily activities.
Neurodivergent – Neurodiverse individuals have valuable skills; neurodiverse applicants who meet the criteria will be guaranteed an interview.
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