Job: Repairs Administrator Location: Basildon Essex Pay: £14.57 per hour Shifts: Full-time 36.25 hours per week Monday to Friday (Temporary contract for 3 months) About the Role We are recruiting a Repairs Administrator on behalf of Basildon Borough Council. This is a full time temporary role supporting the housing repairs service and helping ensure repair requests from tenants and leaseholders are managed efficiently. The role sits within the repairs support team and works closely with the council’s partner contractor Morgan Sindall. The team supports the day to day delivery of repairs by managing enquiries, coordinating repair orders and helping ensure service standards are maintained. Due to the nature of the role, on site working is required at Barleylands Depot three days per week. This role may also suit candidates searching for Repairs Administrator, Housing Administrator, Property Administrator, Maintenance Administrator, Customer Service Administrator or Repairs Coordinator roles. What You’ll Do • Receive and process repair requests, enquiries and complaints from tenants and colleagues • Manage communication with customers by phone, email and face to face where required • Maintain accurate records and update housing or repairs systems • Carry out data entry and provide general administrative support to the repairs team • Assist with operative scheduling and coordination of repair jobs • Process rechargeable repair orders and associated administration • Provide clear advice and updates to customers regarding repair enquiries • Investigate and respond to housing disrepair claims in line with legislation and procedure • Ensure work is completed in line with service standards and agreed timescales What We’re Looking For We’re looking for someone with previous experience in administration, customer service or repairs support within a structured environment. Experience within housing, property maintenance, local authority services or contractor environments would transfer well. Strong organisational skills, attention to detail and the ability to manage multiple enquiries are important. Confidence communicating with customers and colleagues, along with good IT skills and experience updating records or systems, will help you succeed in this role. Who Might Suit This Role This position may suit someone currently working as a Repairs Administrator, Administrator, Customer Service Administrator, Property Administrator or Maintenance Coordinator. Experience gained within housing associations, local authority housing teams, property management companies, facilities management or maintenance contractors would transfer well into this role. If you enjoy helping resolve customer issues and supporting the delivery of housing repairs services, this could be a great opportunity to join a busy local authority team.