Job Description Reporting into the Head of Internal HR & Legal this varied and challenging role supports our HRO and on-demand clients with Employee Relations queries. You’ll play a pivotal role in ensuring we continue to deliver exceptional service to our clients, so we're seeking a highly organised, accurate, and articulate team player. Main Responsibilities Act as first point of contact for ER queries via helpline and inbox Advise on a range of employee relations matters, including absence, performance, disciplinary, and grievance cases Support clients across all stages of the employee lifecycle Provide proactive guidance to line managers, including scripts, documentation reviews, and investigation support Draft and tailor letters and documentation related to ER cases Build and maintain strong relationships with new and existing clients Support policy writing, reviews, and implementation Maintain accurate and up-to-date case records on the case management system Attend client sites as required, representing the HR Advisory service professionally Keep up-to-date with employment and case law, applying and sharing knowledge across the team Support HR Consultancy as needed on projects including policy reviews, learning and development and HR audits. Skills & Experience Required (OR What We’re Looking For OR What You’ll Bring To The Role) Proven experience as an HR Advisor, HR Consultant, or similar role Strong background in a busy HR environment with the ability to manage high caseloads Sound knowledge of employment legislation, statutory requirements, and best practice HR Confident advising senior staff and handling both basic and complex ER cases Experience with TUPE and redundancy cases (desirable) Skilled in drafting HR documents and policies across the employee lifecycle Excellent written communication, interpersonal, and time management skills High level of confidentiality and professionalism Proficient in Microsoft Office with the ability to learn new systems quickly What Can We Offer You? 35 hour working week at full pay Competitive salary Hybrid working 25 days holiday as standard An additional day of holiday for each year of service, for the first 5 years Option to buy 5 additional holiday days Uncapped group profit share scheme Introduction fee scheme Curve Connects events and charity support initiatives