Job Description
Housing Officer3 Month Secondment£27.56 LTD per hourPatch covering Haringey & EnfieldService Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across North London.This is a 3-month secondment opportunity covering a defined patch across Haringey and Enfield, focused on delivering an excellent resident experience and ensuring strong operational housing management performance.The RoleAs a Housing Officer, you will take full ownership of your schemes, ensuring residents receive a responsive, visible and high-quality service.You will proactively engage with residents, understand drivers of satisfaction and dissatisfaction, and take accountability for resolving issues across your patch — from estate standards to service charge queries and ASB investigations.This is a visible, customer-facing role requiring strong communication skills, resilience and the ability to drive service improvements.Key Responsibilities
* Manage a defined patch across Haringey & Enfield
* Be visible and accessible to residents, responding to queries promptly
* Conduct estate inspections to ensure high environmental and health & safety standards
* Investigate and resolve ASB cases and resident complaints
* Act on repairs, FRA actions, safeguarding concerns and compliance issues
* Work closely with managing agents, contractors and internal teams
* Set and manage service charges fairly and transparently
* Monitor KPIs and contribute to performance improvement initiatives
* Host community engagement events or forums where appropriate
About YouWe are looking for someone who:
* Has strong customer service experience (housing experience desirable)
* Demonstrates resilience, tenacity and sound problem-solving ability
* Has experience managing ASB and conducting investigations
* Is confident managing service charge queries and budgets
* Can influence, negotiate and communicate effectively with residents and stakeholders
* Is IT competent and able to meet deadlines with strong attention to detail
Pending legislative updates, there may be an expectation to hold or work towards a relevant professional qualification.Why Apply?
* £27.56 LTD per hour
* 3-month secondment opportunity
* North London patch (Haringey & Enfield)
* Opportunity to join a refreshed and forward-thinking operations team
* Immediate start available
If you are interested, please contact:George Westhead