Overview
Join to apply for the Fright Nights Retail Host role at Merlin Entertainments.
Location, Hours & Contract
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
Responsibilities
* To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this.
* Provide world class customer service, creating memorable experiences for our guests.
* Supporting the department in delivering daily revenue targets.
* Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment.
* Develop in-depth product and park knowledge to become more informative to our guests both within units and on park.
* Clear communication with team leaders and management with new ideas and suggestions to create a better work environment.
* Comply with company policies in the completion of all necessary paperwork and cleaning schedules.
Qualifications & Experience
No previous experience required, just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful.
Go together to show our guests that’s you care!
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training & development to have a longer-term career in Merlin
* Access to Perks at Work which 30,000+ national & local employee discounts
Pay Range
Compensation between GBP £8.00/Hr.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
* Industries: Entertainment Providers
For questions or to request reasonable adjustments due to disability or medical conditions, please contact recruitment@thorpe-park.co.uk.
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