The role
Management of a portfolio of key client (known as portfolio client) properties, delivering services in line with our Cluttons values and guiding principles, as well as being a point of support and guidance for the team.
The Senior Property Manager is responsible for ensuring that the properties they manage stay in good condition and remain compliant with legislation and best practice. Senior Property Managers have many different day-to-day responsibilities, such as managing all aspects of the properties they manage, client and tenant liaison, making sure that the needs of the property are met, and maintaining a high standard of professionalism across every property. They are also there to provide support, setting an example and encouraging the team to consistently strive to reach personal, team and business goals.
Responsibilities
As a senior
1. Proactively help others on the team while still delivering excellent work
2. Actively shape and drive a positive team culture, setting an example for others in terms of attitude and attributes
3. Put company and team goals ahead of own goals in day-to-day work; having a “we’re all in this together” mentality and recognising that if one of us succeeds it lifts all of us up
4. Be empathetic for those who are going through the lessons that you learned and strive to help accelerate them through those times
5. Transform broad ideas into thoughtful solutions that can be implemented
6. Dig in, learn, and think about the long-term goals for the team and company
7. Be a representative of your team to the rest of the business
As a property manager
8. To be the primary contact representing Cluttons with designated portfolio clients
9. To undertake the day-to-day management of a designated portfolio of properties
10. Ensure properties are prepared for a new tenancies/renewal of tenancies
11. Supervise tenants’ maintenance requests including liaising with contractors, preparing specifications, tendering, and supervising works where necessary
12. Oversee refurbishment and other larger works as necessary, including pre and post tenancy work
13. Ensure properties meet their regulatory and statutory requirements and ensure that all health and safety audit documentation is up to date
14. Visit properties at least twice a year, completing an inspection report and recording information on health and safety matters
15. Negotiate, instruct, and manage the swift return of deposits
16. Arrange re marketing as appropriate
17. Consider rental returns and set marketed rent levels with the assistance of local lettings agencies, negotiating new lets, renewals, and terminations accordingly and managing the overall rent roll to achieve the clients desired returns
18. Ensure voids are kept to a minimum and targets are met
19. Work closely with lettings negotiators to generate new business opportunities and develop and grow exiting client base
20. Authorise and approve invoices for payment being satisfied that the works or supply represented by the invoice has been properly incurred
21. Arranging payment for service charge and ground rent invoices
22. Monitor tenant debtors and ensure appropriate steps are taken to pursue debtors
23. Ensure the maintenance and updating of the computerised property records system
24. Deliver excellent customer service and communication
25. Build trusted relationships with colleagues, landlords and tenants
26. Maintain partnerships with suppliers and contractors to ensure best pricing and quality service
27. Able to serve section 21, 8, 48 notices with prescribed information as and when required
28. Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole
Requirements
29. Lettings Property Management experience is essential
30. ARLA or IRPM qualified (desirable)
31. Educated to A-level standard (or equivalent) or qualified by experience
32. Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
33. Ability to prioritise workload and work effectively in a high-pressured environment
34. Ability to deal with difficult situations
35. Ability to work under pressure
36. Close attention to detail
37. A proficiency in the use of MS Office including Outlook, Word, and Excel
38. Strong administrative skills
39. Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
40. Working on own initiative without close supervision and as part of a team
41. Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes
Benefits
42. Hybrid working - to give you the flexibility you need
43. Holidays: 25 days increasing in line with length of service to a maximum of 30 days
44. Enhanced auto enrolment pension scheme - to help you save for the future
45. Life assurance - to protect your loved ones should the worst happen
46. Interest free season ticket loans
47. Cycle to work scheme - discounted bicycles
48. Flu and eye care vouchers - to keep you healthy
49. Employee Assistance Programme - 24/7 health & wellbeing support
50. Help@Hand Remote GP app - to give you and your family access to medical experts quickly
51. Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
52. Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:
53. Purchasing up to 5 days additional holiday
54. Discounted gym membership
55. Discounted dental insurance
56. Discounted private medical insurance for family cover
57. Discounted critical health insurance and more
We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.
Recruitment agencies
Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team.
We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.