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Are you a skilled administrator with a passion for organization and efficiency? My client is a leading Field Service Company operating in the Utilities Sector who are seeking a Scheduling Officer to join a dynamic team based at their Head Office in Stratford-Upon-Avon. This role offers the opportunity to be an integral part of operations, connecting field agents, clients, and third-party suppliers to ensure smooth execution of business processes.
The Role
As a Scheduling Officer, you will oversee scheduling activities, Rights of Entry Warrant processes, and key operational tasks to ensure service excellence. Your role will involve managing communication across various stakeholders, monitoring compliance with service level agreements (SLAs), and contributing to a regulated, high-performing work environment.
Key Responsibilities
* Manage the allocation and monitoring of field visits, ensuring they meet deadlines.
* Coordinate with engineers and locksmiths for bookings and warrant execution.
* Maintain accurate records, paperwork, and internal systems in line with quality standards.
* Provide performance insights and support to field agents.
* Communicate effectively through emails, memos, and newsletters.
* Identify opportunities for process improvements and problem-solving.
The Candidate
We're looking for a detail-oriented professional with excellent IT and interpersonal skills. The ideal candidate thrives in fast-paced environments, is flexible, proactive, and excels at teamwork. Key skills include:
* Proficiency in Microsoft Office and other IT systems.
* Strong written and verbal communication abilities.
* A self-motivated, adaptable mindset with a problem-solving approach.
The Company
Our client, a trusted leader in field-based contact services, specializes in bridging businesses with their customers. Known for their focus on customer service, compliance, and innovative solutions, they maintain a reputation for delivering exceptional outcomes.
The Benefits
* Annual Salary Review
* Annual Profit Related Bonus Scheme
* Employee Assistance Scheme
* Regular training, coaching and career development planning
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