We are seeking a proactive and organised Resident Services Manager to oversee a portfolio of residential properties in Surrey. This is a hands-on role where you'll act as the face of the development, supporting residents, managing tenancies, and ensuring the estate is maintained to the highest standard.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Key Responsibilities:
Acting as the first point of contact for residents, providing exceptional service and communication.
Managing tenancy processes including viewings, check-ins, inspections, and check-outs.
Coordinating planned and reactive maintenance, ensuring issues are resolved promptly.
Monitoring compliance, health & safety, and property standards across the development.
Building strong community relationships with residents, local partners, and stakeholders.
Driving retention by fostering a positive resident experience and addressing concerns early.
What we're looking for:
Experience in residential property, hospitality, or customer service, with strong people skills.
Confident communicator with the ability to manage complex situations.
Organised, detail-focused, and comfortable working independently.
A full UK driving licence and own vehicle are essential.
This is a fantastic opportunity to join the growing residential property sector and make a real impact on both the resident experience and community success.
TPBN1_UKTJ