VeloMini Hounslow, England, United Kingdom
Lead Field Service Engineer - South
VeloMini, Hounslow, England, United Kingdom
Role Overview
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X‑ray technology or combinations thereof to meet unique security requirements. Our commitment to imaging excellence, innovative design, and uncompromising quality ensures best‑in‑class performance, reliability, and operator satisfaction.
Key Responsibilities
* Install, repair, and maintain Rapiscan systems at customer sites (primarily Heathrow, with UK/Ireland and overseas coverage as needed).
* Perform routine preventative and breakdown maintenance.
* Provide out‑of‑hours standby support as part of a team rota.
* Deliver basic operator and technical training at customer premises.
* Conduct site surveys and advise on technical requirements prior to installations.
* Diagnose and resolve faults across electrical, mechanical, and software components.
* Complete service documentation, engineering change requests, and maintain accurate records.
* Provide feedback to Engineering, Product Management, and QA for continuous improvement.
Candidate Requirements
* Proven experience in a customer‑facing technical role.
* Flexibility to travel at short notice.
* Ability to work under tight deadlines and customer pressure.
* Recognised engineering qualifications (BTEC, City & Guilds, HNC or equivalent).
* Strong electronics and computer skills; proficiency in Microsoft Office.
* Knowledge of IT networking (CCNP or equivalent preferred).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
* Information Technology
* Repair and Maintenance
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