The Skills You'll Need: Japanese, 1st line, helpdesk, technical supportYour New Salary: Maximum £30,000Office basedStart: June, 2024Working hours: 35 hours/week
Helpdesk Engineer- What You'll be Doing:
* 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office.
* Queuing management with IT support ticket system.
* Temporary or long-term customer support at their office, if required.
* Attending the meeting with the customer and develop good relationship with the customer.
* Hands-on PC support and initial kitting skills.
Helpdesk Engineer - The Skills You'll Need to Succeed:
* Excellent written and verbal communication skill in Japanese is preferred.
* Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares.
* General knowledge and experience in PC Hardware, Server and public clouds, NW Switch/Router/FW Products additionally are preferred.
Please follow us on Linkedin: people-first-team-japan
We would be grateful if you could send your CV as a Wo...