About the Role
Senior QC IT System Analyst at FUJIFILM Biotechnologies. FUJIFILM Diosynth Biotechnologies is a dynamic global company focused on technical leadership in cell culture, microbial fermentation and gene therapies, providing world‑class cGMP manufacturing facilities to advance tomorrow’s medicines.
With sites in Billingham & Wilton (UK), Hillerod (Denmark), North Carolina and Texas (USA), the size and breadth of our business offer huge opportunities for growth, cross‑functional collaboration and relocation options.
Key Responsibilities
* Provision of timely and effective support to ensure the satisfaction of internal customers, anticipating needs to enhance quality‑of‑service delivery.
* Responsible for ensuring the reliability, availability, and security of systems/technologies under your management; keeping up to date with technological advancements and implementing system and process improvements.
* Adherence to ITIL or relevant ITSM frameworks; documenting and refining IT processes to increase operational efficiency and effectiveness.
* Compile technology‑related documentation for GxP and critical IT technologies. Participate in system validation and testing processes; approve validation documentation together with relevant IT QMS documentation.
* Manage or contribute to IT projects, ensuring they meet deadlines and stay within budget, employing best practices in project management.
* Establish and maintain relationships with technology vendors and service providers; manage vendor performance to ensure value.
* Oversee day‑to‑day operations, providing guidance and support to up to three direct reports.
* Foster a collaborative and high‑performance culture within the team.
* Establish key performance indicators (KPIs) to measure success and drive continuous improvement.
* Provide regular reports and updates to senior management.
* Support and administer any applications added to the Technical Operations QC IT group portfolio.
* Act as the lead site contact to vendors, coordinating all system updates, reporting and tracking technical issues, and proactively managing system licenses.
* Provide second‑level support, maintain a knowledge base for first‑level support, and promote best practices in application utilisation.
* Drive upgrade projects, secure operation management, and act as a technical lead in global IT, compliance, and optimization projects.
Qualifications
* Bachelor’s degree in a related discipline (IT or Computer Science).
* 5+ years of experience in the IT field and/or pharmaceutical industry with knowledge of Computer Systems Validation.
* 5+ years of relevant experience demonstrating strong leadership capabilities in managing teams and projects.
* Proven experience designing, installing, and testing IT systems.
* Proven experience administering Labware LIMS and Empower applications.
* Pharmaceutical experience.
* Proven experience working and/or managing IT projects.
Preferred Qualifications
* Additional certifications relevant to the role (e.g., Labware LIMS or Waters Empower Administration course completion).
* Experience working in QC and QA processes.
What You’ll Be
The ideal candidate has a collaborative attitude with a willingness to work with global peers and cross‑functional teams toward company and department goals. You can prioritize and work autonomously, possess strong analytical skills, an eye for detail, and problem‑solving abilities. You have a natural drive for simplification and a quality mindset and are willing to learn new things and drive solutions.
Knowledge, Skills & Abilities
* Excellent oral and written communication skills and fluency in English.
* Strong analytical skills.
* High sense of responsibility.
* Working knowledge of software maintenance in a regulated environment; documented ISO and cGMP understanding and knowledge of GAMP.
Benefits
* Competitive salary plus company bonus scheme.
* 35 days of holiday, plus bank holidays.
* Salary sacrifice scheme offering healthcare, bikes, dental, etc.
* Generous pension scheme.
* Free parking and electric charging points.
Employment Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
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