Shelbourne Motors is one of Northern Irelands most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions. In recent years, Shelbourne Motors has undergone a major period of transformation and recognition. Most recently, we were proudly awarded: Dealer Group of the Year 2024 & 2025 EV Dealer of the Year 2025 Best Marketing Campaign 2025 Business Eye Northern Irelands Fastest Growing Family Business AM Awards Highly Commended: Best Marketing Strategy Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group. Our mission and values place customer experience, innovation, teamwork and sustainability at the heart of everything we do. As we expand our team, we are recruiting a brand-new leadership role: Assistant Aftersales Manager to help lead our growing Aftersales team in Newry. Location: Newry Service Department Hours of work: Monday - Friday 8.30am-5.30pm & alternate Saturday 9.00am-1.00pm The role: The purpose of the Assistant Aftersales Manager is to ensure the team continuously delivers the highest level of satisfaction to internal and external customers. They will work alongside and assist the Aftersales Manager to ensure the Aftersales business plan & profitability targets are met via the sales of parts and labour and will strive to identify / develop opportunities to enhance the performance of the department. Daily tasks include: Leads, motivates and inspires the aftersales team to deliver first class service to our customers by meeting and exceeding their expectations Handles customer problems, complaints and difficult situations, resolving the issue to the mutual satisfaction of the customer and the business Developing a 'Right first time, on time, every time' approach to customer service. Monitors department performance against the budget, identifying and addressing shortfalls and recognising opportunities for over performance Manages and continually reviews costs attributable to the Aftersales departments This list is not exhaustive and a full job description will be provided on request. The Candidate: The ideal candidate will have 3 years aftersales or customer service experience in an automotive environment. They will have a proven track record of leading a team, excellent communication skills, and above all a proactive, positive attitude. They should have or be willing to develop coaching and training skills to support the ongoing training & development of the aftersales team. It is also essential for the successful candidate to have proficient IT skills and a valid clean driving licence as they will be required to move vehicles on and off site. Preference will be given to those applicants with previous Service and or Parts Advisor experience in the automotive industry, working knowledge of CDK computerised system and a sales history. If you have what it takes to join a pro-active professional company, and feel that you will be an asset to our company, we would like to hear from you. Shelbourne Motors Limited is an Equal Opportunities Employer. Skills: Driving Licence Coaching And Mentoring Performance Management Team Leadership Cost Control Customer Support Customer Service Benefits: Employee Social Events Long Service Awards 30 days Annual leave Bonus Industry leading performance pay plan Onsite parking