Join Us in Empowering Communities! Part-Time Opportunity – 18.5 hours/week (Flexible Days) Role: Tenant Voice and Engagement Administrator Location: Cornwall (with travel as required) Salary: £12,121.20 per annum Department: Standards and Performance Are you passionate about making a difference in people’s lives? Do you thrive in a role that values community, collaboration, and innovation? If so, we’d love to welcome you to our team! At Ocean Housing, we’re more than just a housing provider — we’re a community champion. We’re proud to be recognised as an employer of choice, offering a supportive, inclusive, and forward-thinking workplace where your voice matters just as much as the tenants we serve. About the Role As our Tenant Voice and Engagement Administrator, you’ll play a key role in amplifying tenant voices and fostering meaningful engagement. You’ll organise forums, support community initiatives, and ensure feedback leads to real change. From coordinating events to supporting complaint resolution and compliance, your work will directly impact the lives of our tenants and the quality of our services. What You’ll Be Doing Organising tenant meetings, forums, and focus groups Supporting engagement programmes and satisfaction surveys Maintaining feedback channels and acting on tenant input Collaborating with local organisations and charities Assisting with complaints and compliance processes Promoting equality, diversity, and inclusion in all aspects of your work What We’re Looking For We’re seeking someone who is: Warm, welcoming, and emotionally intelligent Organised, detail-oriented, and a great communicator Experienced in administration and customer service Passionate about community engagement and social impact Skilled in MS Office and comfortable using databases Flexible, proactive, and a team player Why Join Us? Flexible working hours to suit your lifestyle A culture that values diversity, inclusion, and innovation Opportunities for personal and professional development A chance to be part of a team that truly cares about its community Support to grow your skills and make a lasting impact For more information please refer to the Job Description & Person Specification ✨ Our Benefits Include: 27 days holiday bank holidays (pro rated) Professional membership fees paid Company sick pay scheme Workplace pension with death in service benefit Home office work payment Medicash health plan (including dental & optical) Cycle to work scheme Rewards & recognition programme On-site parking Employee assistance programme Family-friendly policies Key Dates: Closing Date: Sunday 31st August (Midnight) Interview Date: Monday 8th September (Face-to-face at our Head Office in St Austell) Please note: We may close this vacancy early if we receive sufficient applications, so don’t delay—apply today! The Company Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement “To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.” At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Benefits Family friendly Committed to Training and Developing our Employees Cycle to Work Values Honest, Enthusiastic and Always Positive Passionate about Customer Service Quality and Value in all we do Innovative, Ambitious and Brave for the future of our Business, Customers and Communities Gallery Previous Next 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub “This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!” Documents