Job Details: Global Travel Advisor Q4 2024
This role is based in our Witney, Oxfordshire office and it is a 37 hour full-time position, working either:
Monday-Thursday 9am-5.30pm and a fixed weekend shift pattern of Sunday from 10am-6pm each week, OR
9–6pm Tuesday, 9-5:30pm Wednesday & Thursday, 9-5pm on Friday and a fixed weekend shift pattern of Saturday from 10-6pm each week
One of the weekday shifts will be an evening shift (11:30-8pm) each week. To help you continue to plan your personal lives, we share these rotas one quarter in advance.
Please note that a minimum of 3 days per week is required to be office based in our Witney office and we are ideally looking for candidates to join us on 4th November 2024.
About us
Audley Travel is an award-winning tour operator that specializes in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region, providing meaningful travel experiences.
About The role
As part of the Global Travel team, you’ll have a general knowledge of all the destinations which Audley Travel offers. Using your sales and influencing skills, you’ll research and recommend the most appropriate destination for our clients and communicate the value of booking with us.
Key responsibilities include:
* Act as the first point of contact for client enquiries, establishing their preferences and requirements for their trip.
* Recommend suitable options for clients based on their requirements.
* Take ownership of all enquiries, acting as a single point of contact until passed to our sales teams.
* Use a variety of sales techniques to convert general enquiries into destination-specific leads.
* Ensure a high level of enquiry conversion through product knowledge and quality client interactions.
* Attend client events as required and champion Audley Travel’s brand and values.
Why Audley
We are committed to our employees’ quality of life and offer hybrid working, allowing you to split your time between the office and remote work.
Benefits include:
* 25 days holiday rising to 30 days with length of service.
* A day off for your birthday.
* A day off for volunteering.
* Healthshield health cash plan.
* Enhanced family leave.
* Enhanced pension scheme.
* Life insurance.
* Discounted Audley trips and access to staff travel discounts.
* Gympass for wellbeing access.
* Benefits Platform for discounts and cashback.
* Sabbatical leave.
* Long service awards.
About you
You will have prior experience in a customer-facing environment, delivering high levels of service within the Travel industry. You’re a committed team player with a desire to work to the highest standards.
Additional experience required:
* Prior sales experience.
* Able to analyse potential issues and problem-solve effectively.
* Strong planning and organizational skills.
* Attention to detail and administration skills.
* MS Office skills and familiarity with databases.
* Strong communication and interpersonal skills.
* Able to work under tight deadlines.
If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel!
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
#J-18808-Ljbffr