Work Pattern
* Saturday 5:00 - 11:30
* Sunday 6:00 - 12:30
Under 18 disclaimer: This job role involves working early mornings, and we can't consider applications from anyone under the age of 18. This is to comply with relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador, ready to recommend our newest fashion items. Through remarkable service, you'll ensure our customers feel truly valued every time they shop with us.
· At M&S, our customers don't wait; you'll be ready to roll your sleeves up, work hard, and go above and beyond every day.
· Being digitally confident is essential. You'll utilize our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key. You'll be ready to work hard and go above and beyond every day, ensuring our customers don't wait and enjoy every experience in our store.
· Being a team player is crucial. You'll take responsibility for creating a great, inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to changing demands seamlessly.
Are you ready for it? Take your marks and apply.
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks, champion our products, and help us improve continually. As the face of the business, you'll be the voice of our customers.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean, tidy, and well-stocked.
* Monitor and deliver on sales targets, promotions, and selling opportunities.
* Engage proactively with customers to understand needs and provide recommendations.
* Build product knowledge to effectively sell our products and services.
* Utilize digital tools and communication channels to deliver excellent customer service.
Key Capabilities
* High levels of customer service.
* Attention to detail and commitment to quality work.
* Open to feedback and proactive in self-improvement.
* Efficient workload management.
* Strong communication skills.
* Adaptability to change.
* Ability to build positive relationships through good listening.
* Good digital capability.
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, digital future. We offer exciting opportunities and are dedicated to inclusion, diversity, and equal opportunities. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements. If you need reasonable adjustments during the recruitment process, please share your requirements with us. We are committed to a fair and transparent assessment process.
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