Our client, a leading organisation within the IT & software industry, is seeking a highly experienced Dutch speaking Collections Specialist to join their established EU Credit & Collections team.
This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships.
This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible for resolving escalated issues, mentoring junior collectors, and improving processes through insight and data analysis.
Key Responsibilities
1. Manage a portfolio of Dutch Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.
2. Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.
3. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.
4. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.
5. Provide regular reports and updates to management on collection performance and key risks.
6. Maintain detailed, compliant documentation of all communications and agreements.
7. Make informed recommendations for escalation to legal action or external collection agencies when necessary.
8. Mentor and support junior collections staff, providing training and guidance on best practice.
9. Ensure all collection activities comply with UK debt collection regulations and company policies.
About You
10. Bachelor's degree (or equivalent experience) in Finance, Business, or related field.
11. Extensive experience in collections, including handling complex or high-value accounts at a senior level.
12. Strong understanding of Dutch & UK debt collection processes, regulatory requirements, and ethical practices.
13. Proficient in Microsoft Excel and experienced with ERP or collections software systems.
14. Exceptional negotiation, communication, and analytical skills.
15. Highly organised and detail-oriented, able to manage multiple priorities under pressure.
16. Collaborative and professional approach with a commitment to delivering outstanding customer service.
17. Proven ability to mentor or train others in a team environment.
18. Multi-lingual fluency in Dutch and English is Essential.
What's on Offer
19. Competitive salary and performance-related bonus.
20. Hybrid working patterns
21. Opportunity to lead initiatives within a respected, growth-focused business.
22. Supportive team culture and ongoing professional development.
If you are a results-driven, fluent Dutch speaking collections professional seeking your next challenge in a dynamic, customer-focused environment, we'd love to hear from you
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.