Job Title: Customer Relations Executive Location: Epsom Salary: Competitive Working Hours: 9am - 5.30pm Working pattern: Hybrid (2 days in the office, 3 days from home) *Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location About the Role: The Customer Relations team handles customer complaints with the goal of resolving issues fairly and promptly. They work to ensure excellent customer outcomes while following industry regulations. What You'll Be Doing: Delivering excellent complaint resolution and customer service Acknowledging complaints quickly and keeping customers updated throughout the process Working closely with operational teams to maintain clear communication and effective complaint handling Becoming a subject matter expert in complaints and resolutions to support contact centres Using leadership skills to help guide the team Assisting with other related Customer Relations tasks as needed Keeping accurate records of customer interactions and complaints Experience You'll Gain: Developing strong verbal and written communication skills Gaining valuable experience in a fast-paced corporate environment Learning to influence and improve team processes Building supportive relationships with managers and team member s Key Experience & Skills: Strong verbal and written communication Good decision-mak...