LMS Support Specialist / Customer Success Specialist | Fully Remote | Up to £35K DOE + benefits
An established e-learning business are looking for a LMS Support Specialist / Customer Success Specialist to join their team. Specialising in customised learning platforms for household-names, they're a tech-driven, innovation-focused company that helps businesses bring their training visions to life. They've seen continued growth this year but remain focused on ensuring work-life balance is at the heart of their culture. They hire great people and trust them to do great work without micromanagement or unnecessary bureaucracy.
What's in it for you?
* Up to £35K DOE
* Fully Remote working (UK-based)
* Flexible working hours that suit your life
* Compressed hours for early finish Fridays
* Paid time off between Christmas & New Year
* Employer-matched pension scheme (4%)
* Professional development and training opportunities
* Employee-focused, friendly team
* Social opportunities (quarterly team get-togethers, optional, no pressure!)
The Role:
They're looking for a LMS Support Specialist / Customer Success Specialist to work alongside the sales team, taking ownership of existing client relationships and ensuring customers get maximum value from their customised Learning Management System. This is a supportive, relationship-focused role where you'll be the main point of contact helping clients make the most of their platform.
You'll be responsible for:
* Building and maintaining strong client relationships, acting as the main point of contact for existing customers
* Supporting the sales team with account management and ensuring smooth client experiences
* Delivering regular check-ins to ensure customers are getting the most from their platform
* Proactively monitoring platform usage and helping clients optimise how they use their LMS
* Providing guidance, training, and resources to help customers fully leverage their platform's capabilities
* Managing customer support queries via the shared inbox, ensuring prompt and accurate responses
* Tracking customer satisfaction and identifying any concerns early to maintain strong relationships
* Collaborating with internal teams (Project Management, Product, Development, Marketing) to address customer needs
* Creating and maintaining support documentation, FAQs, and help guides
* Contributing to customer success stories and case studies in partnership with Marketing
What they're looking for?
Essential:
* Background in education, LMS, or e-learning
* Experience in customer support, account management, or client-facing roles (B2B experience preferred)
* Strong relationship-building skills with the ability to engage stakeholders at multiple levels
* Excellent written and verbal communication with a helpful, customer-centric approach
* Strong problem-solving skills and ability to troubleshoot issues clearly
* Excellent organisational and time management skills with a proactive mindset
* Ability to manage multiple priorities efficiently and work collaboratively across teams
* Comfortable learning new systems and technology
Nice to Have:
* Experience with Totara TXP or Moodle
* Familiarity with support ticketing systems (e.g. HubSpot, Zendesk)
* Experience delivering customer training sessions or workshops
Who This Role Suits:
This role is perfect for someone who genuinely enjoys helping customers and thrives on building meaningful relationships. You'll be organised, proactive, and comfortable juggling multiple customer needs while maintaining a solutions-focused approach. If you love working remotely with a supportive team and want a role where work-life balance isn't just a buzzword, this could be your next career move.
APPLY now or email your CV to alicia@forwardrole.com with any questions.
*Please note you must be based in the UK and the role is not suitable for those needing sponsorship or on student/short term visas*