Overview
Join to apply for the Sales Assistant role at LUSH
Location: Warrington | Department: Retail | Application Deadline: 12 October 2025 | Compensation: £12.60 / hour
About the company
We are a brand that represents the people of the world and are committed to Living Wage, ethical practices, and responsible sustainability. We are an accredited Living Wage employer and strive to put people first.
The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working with your team, you’ll help drive sales, exceed targets, and create memorable in-store events. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts and a competitive hourly rate based on the Living Wage, you’ll be supported through training and development to grow your skills.
Key Information
* Hours available: 16 hours per week
* Application Deadline: Sunday, 12 October 2025
* Telephone Interview Date: Monday, 13 October 2025
* Group Interview Date: Monday, 20 October 2025 | 6PM
* Trial Shift: Saturday, 25 October 2025
* Start Date: Monday, 3 November 2025
* Note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.
* Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
* Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
* Maintain a clean, tidy and visually appealing shop floor.
* Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers to shop from.
* Actively control store costs, such as product waste, to help meet the shop’s budget.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
* Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience
* Customer Experience: A passion for delivering exceptional customer service and creating memorable experiences for shoppers.
* Teamwork: Positive collaboration with colleagues to achieve goals and support a joyful work environment.
* Communication: Clear, open communication to ensure information flows effectively within the team and with managers.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender affirming care*
*qualifying period/hours required
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Seniority level
* Entry level
Employment type
* Contract
Job function
* Sales and Business Development
Industries
* Personal Care Product Manufacturing
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