Placed by Leon has partnered with a fine jewellery brand, known for its artistry and long tradition of craftsmanship. The brand is admired worldwide for its distinctive style and enduring reputation within the fine jewellery world.
My client is looking for a Deputy Boutique Manager, offering a rare opportunity to step into a leadership role with one of the most prestigious names in luxury retail.
As the Assistant Boutique Manager, you will support the Boutique Manager in the overall management of the concession within a top London Department Store. You will play a key role in driving sales, enhancing client relationships, and ensuring the highest standards of client service. You will be responsible for implementing local strategies, motivating the team, and representing the brand with elegance and professionalism. In the Boutique Manager's absence, you will take full responsibility for the boutique's operations.
Responsibilities
:
* Implement business development strategies and boutique action plans.
* Drive the sales team to achieve or exceed sales targets consistently.
* Analyse sales results and identify growth opportunities.
* Support the team in implementing CRM strategies to improve client acquisition and retention.
* Assess local market opportunities and adapt sales strategies accordingly.
* Motivate, support, and develop Sales Associates through coaching and training.
* Conduct regular team meetings to communicate targets and best practices.
* Manage administrative and HR tasks, including rota arrangements, commissions, and absence control.
* Support the integration of newly recruited staff into the boutique.
* Ensure the team provides an exceptional and personalized client experience.
* Foster the development of long-term client relationships to drive repeat business.
* Lead by example on the sales floor, ensuring a model luxury experience for clients.
* Address and resolve client complaints promptly and professionally.
* Support cost control, ensure compliance with procedures (stock, security), and collaborate with the Mayfair team.
* Maintain deep brand and product knowledge, promote service tools, and ensure adherence to security protocols.
* Uphold the brand image through professional conduct, boutique maintenance, and staff presentation.
Requirements:
* Deputy Management experience, ideally in luxury retail or hospitality.
* Fluent in English; additional language skills are a plus.
* Available to work retail hours, including weekends.
* Strong leadership skills.
* Ability to work in a fast-paced retail store environment.
* Flexible mindset with the ability to embrace changes.
* Excellent analytical, organisational, and interpersonal communication skills.
* Proactive approach to analysing business and human resource needs.
* Ability to project an approachable and professional image in personal appearance, manner, and demeanour.
* Ability to motivate and develop a team as per the brand's image
The basic salary is paying between £45,000 - £47,000, commission, 12% annual bonus and benefits.