Job Description
Job Description
Job Title: Customer Service Engineer
Reports to: Customer Service Manager
Job Objectives:
To manage the provision of internal and external customer service, in compliance with Ascott quality management systems.
Key Areas of Responsibility:
Provision of customer service and After Sales
· Provide service, maintenance and calibration of Ascott corrosion test equipment at customers' premises throughout the UK and occasionally overseas.
· Provide technical support to Ascott customers by telephone and email.
· Develope the UK aftersales service business, providing customer quotations and managing schedules using a computer database that also assists in budgeting and scheduling visits
· Training of Agent and Distributor Service engineers as well as UK customers.
· Installation of chambers into customers premises.
· Managing all UK based Health and Safety and Risk information needed for site visits.
· Selling of consumables and providing new chamber sale leads when liasing and visiting customers.
· Providing production support when workload permits.
. 5-6 stop overs per year with occasional visit to Ireland. (Accommodation paid for)
.
Required Skills/Qualifications:
· Ideally suited to a time served maintenance technician/engineer that is used to dealing with customers remotely and face to face.
· Experience in working on electrical and pneumatic systems is essential and an understanding of the principles of programmable logic controllers would be an advantage.
· Chambers make up consists of electrical, pneumatic, mechanical, GRP and plastic components.
· A full, clean driving licence is essential.
· Full product training will be given and exposure to manufacturing processes will be provided.
· Good understanding of customer expectations and how customers use Ascott products
· Ability to communicate with customers effectively and professionally.
· Good problem solving ability
· Ability to keep quality control documents up to date.
Performance Measures:
· Invoicing targets set annually.
· Budgets set for costs annually