At Morrisons, we're proud to deliver great food and friendly service to our customers As a Cafe Team Leader, you'll support the day-to-day of the café and BREW bar, helping the team to deliver outstanding service and maintain high standards. What You'll Be Doing As a Cafe Team Leader, you'll: Deliver high café and BREW standards, ensuring full operational compliance Provide outstanding customer service across all café touchpoints Coordinate daily activities and communication within the café Identify opportunities for improvement using data and customer feedback Work closely with managers and colleagues to drive sales and achieve store targets Ensure compliance with all Health & Safety and food safety standards Respond quickly to customer queries and resolve issues effectively Maintain high standards of cleanliness, food safety, and stock control Minimise waste through careful handling and stock management Complete all tasks and procedures in line with company policies About you We're looking for someone who is passionate about customer service and thrives in a fast-paced environment. You'll ideally have: Experience delivering excellent customer service The ability to build strong relationships with customers and colleagues Experience supporting or leading a team Strong operational knowledge of a café or hospitality environment A positive attitude and a genuine passion for helping customers Awareness of food safety, hygiene, and health & safety practices You'll also be: A great communicator who listens and responds to customer needs Flexible and willing to take on a variety of tasks Committed to maintaining high standards in everything you do About us About us At Morrisons, we're all about delivering a great shopping and dining experience for our customers. Our cafes are an important part of our stores, offering a place to relax, refuel, and enjoy great food. We're passionate about developing our people, creating opportunities to grow, and recognising great performance. As part of our team, you'll be supported to build your skills and progress your career. What You'll Get in Return Flexible working options Staff discount Career development and progression opportunities A supportive and inclusive team environment Reward & Benefits We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information. Rewarding success We believe success should be rewarded. So, from a simple thank you to our well-deserved recognition awards, we'll show you how much we value you. We care for our colleagues. It's how we keep hold of the best talent. Pay Morrisons wouldn't be what it is without our amazing colleagues, which is why we offer competitive salaries to ensure we attract and retain the best. Colleague discounts We operate one of the most generous colleague discount schemes in food retail, and currently offer two discount cards, one for you and one for your family or friend. You will be eligible for a 15% discount on all eligible purchases and your friend or family will be eligible for up to 10% discount. Holidays We know how important it is to take time off to relax and unwind. So, to help you achieve a healthy work/life balance, you'll enjoy at least 28 days of holiday a year pro rata (including public holidays). Your holiday will increase depending on your length of service, too. Pension We have a competitive pension scheme that all our colleagues can join. Life assurance In case the worst should happen, we offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. Money off Not only will you enjoy 15% off your Morrisons shopping, you'll have access to discount and cashback offers from over 1,500 retailers including everything from fashion and holidays to utilities and electronics. All of our sites offer subsidised meals too. Flexible benefits We offer a range of flexible, voluntary and salary sacrifice benefits that can help you save on your tax and National Insurance. These include: Holiday buy scheme Payroll giving Healthcare cash plan Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health expenses including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more. Cover is offered at a differents levels to suit your needs, and up to 4 children are covered at no extra cost! We're pleased to be able extend the offer to colleagues' partners. Terms and conditions apply. Wellbeing with Vita Health At Morrisons we care about our colleagues' wellbeing, and we work with a number of organisations to provide information, advice and support to colleagues and their families. Our wellbeing partner Vita Health, offers free and confidential information, advice and support for all our colleagues and households 24 hours a day, 365 days a year, on all wellbeing matters including mental and physical health. They also provide a management support helpline Monday to Friday. Aviva Digital GP and wellbeing We provide colleagues with free access to Aviva's Digital GP and Aviva Wellbeing app services. Colleagues can book can book unlimited video consultations with an NHS-registered, private GP. To help colleagues when they need it most, It's a 24 hour service. Colleague's children are also covered up to age 16. Addiction treatment We're working with the team at the UK Addiction Treatment Group to support the wellbeing of our colleagues when it comes to addiction and behavioural disorders. Salary finance We've partnered with Salary Finance to provide all colleagues with access to simple, useful financial education, as well as access to loans at competitive and affordable rates, repaid directly from pay. Family Friendly benefits Maternity and Adoption Pay: Full pay for the first 26 weeks of maternity and adoption leave. Paternity Leave: Up to 4 weeks of paternity leave, allowing flexibility within 52 weeks of the birth or placement. Neonatal Leave: An additional week of leave for every week the baby spends in neonatal care, up to the original due date, with a maximum of 12 weeks. Fertility Leave: Up to five days of paid leave per cycle for prospective mothers undergoing treatment, and up to two days of paid leave for partners Plan your journey Wincanton, United Kingdom, BA9 9EB