Overview
Resident Engagement Officer role at Dovecotes Tenant Management Organisation Ltd (Dovecotes TMO). Location: The Dovecotes Estate, Ryefield, Pendeford, WV8 1UD. 35 Hours Full Time. DBS disclosure required. Special Conditions: Full Driving Licence. Package includes 25 days leave, local authority pension scheme, car allowance, and staff bonus incentives.
Job Details
Post Designation: Resident Engagement Officer
Post Ref: TMO / REO
Grade: 5/6 (ADD PAYSCALE)
Responsible to: Chief Officer
Key Responsibilities
* Create and deliver fundraising for Dovecotes TMO community engagement activities. 15%
* Devise and implement strategies to increase resident engagement. 15%
* Manage all marketing and promotional delivery. 15%
* Manage and expand social media platforms, and update the website. 10%
* Provide support to the Chief Officer and elected board members. 10%
* Support the delivery of community funding and allocations to residents. 10%
* Engage with partner agencies to expand community profile and needs. 10%
* Engage with public and private sector businesses to expand community profile and local needs. 5%
* Participate in staff development, appraisal, and training as appropriate. 5%
* Provide other clerical resources as directed and assist staff with duties as requested. 3%
* Source volunteers and form partnerships as part of corporate social responsibility. 2%
Principal Duties And Responsibilities
A community engagement officer focuses on building relationships between a housing provider and residents, fostering participation and improving community well-being. They empower residents, facilitate communication, and ensure resident feedback informs service delivery.
* Building Relationships: Establish and maintain relationships with residents, community groups, and partner organizations; ensure resident voices are heard.
* Community Development: Identify needs and develop targeted projects with resident involvement; campaigns to promote civic pride and social well-being.
* Resident Participation: Encourage resident involvement in housing service decisions.
* Communication: Act as a point of contact for residents, relay information, address concerns, and promote high-quality services.
* Service Improvement: Identify areas for improvement and incorporate resident feedback.
* Partnership Building: Collaborate with external organisations to provide comprehensive resident support.
* Reporting and Analysis: Prepare reports on engagement activities and outcomes.
Person Specification
Educational Standard
* Essential: Literacy and numeracy to GCSE A-C or equivalent.
* Desirable: Degree in Community Development, Social Work, Housing Management, or related field.
Training
* Essential: Customer service, event management, budget monitoring.
* Desirable: Knowledge of public housing, project management, BID writing.
Experience
* Essential: Minimum 3 years in community engagement or resident involvement; experience in stakeholder management, fundraising, and working with residents to enhance engagement and inclusion.
* Desirable: Experience in a Tenant Management Organisation or similar; public service experience; KPI management; resident surveys and social value reporting; familiarity with housing management systems.
Special Skills / Knowledge
* Essential: Funding applications knowledge; understanding of tenant managed organisations; resident engagement; valid driving licence with vehicle; ability to plan and prioritise; proficiency with Microsoft Office/Google apps and social media; publicity material creation.
* Desirable: Understanding of social housing sector and community organising; development of resident representatives; ability to influence strategy.
Personal Qualities
* Essential: Excellent written and verbal communication; initiative; empathy; strong influencing and stakeholder management; autonomous working; professional conduct; conflict resolution.
* Desirable: Service improvement ideas; organisational skills; proactive; resilience; passion for resident-focused service delivery.
Interests and Motivation relevant to the job
* Essential: Awareness of needs of multi-cultural society; commitment to fair, transparent service.
* Desirable: Interest in public service.
Commitment
* Essential: Understanding of confidentiality, data protection, equality, diversity and inclusion; commitment to tenant involvement.
* Desirable: Customer care and excellent service provision.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Human Resources Services
Note: This description reflects the information provided and has been reformatted for clarity. Applications and interviews will follow WMJobs processes.
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