Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.
FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.
As a competent Senior IT Engineer, you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients.
You are required to provide reactive and pro-active technical support services and incident management for the following types of work:
Monitoring and maintaining systems and networks
Installation and configuration of systems
Diagnosing faults on both hardware and software
Solving technical and application issues by phone, email or in person
Supporting updates and/or roll-outs for client applications (training of users as needed)
At times, be required to work out of the Office, at Client sites or our Core site. This will require travel possible overnight stays and has potential for working out of office hours
Check for work-related emails, messages and calls from colleagues or clients out of regular office hours (evenings and weekends), especially following any significant project or support activity, to ensure client requirements are met and colleagues are supported
Testing and evaluating any new tech/applications/processes
Training of new employees
Problem ticket management conduct root cause analysis
Project Work
Keeping yourself informed of all on-going projects and multi user impacting issues
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
Proven experience in an IT Support Role and Team
Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times.
Must be able to talk, listen and be clear and concise in all telephone and written communications
Subsidised health and dental care
Employee Assistance Programme (EAP)
Life assurance (3x salary)
Discount platform
Pension contribution – 5% company contribution
Generous holiday entitlement
One day off for birthday