Christmas Customer Assistant – Food — Dunfermline
Join Marks & Spencer as a Christmas Customer Assistant in Dunfermline.
Working pattern
Week 1: Sun 10:00‑14:00
Sat 10:00‑14:00
Week 2: Wed 10:00‑14:00
Sat 10:00‑14:00
All successful candidates will be asked to work up to full time during the weeks commencing 14 and 21 December.
Purpose
To deliver a great shopping experience for our customers, providing outstanding service and promoting our products.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy, ensuring shelves are always stocked.
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, recommend and deliver remarkable service throughout their visit to the store.
* Build expert product knowledge to sell and recommend our products and services.
* Utilise all digital tools and communication channels to deliver for the customer every time.
Key capabilities
* High levels of customer service.
* Committed to delivering excellent work with great attention to detail.
* Open to and acts upon feedback, asking for this regularly.
* Take accountability for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team. M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers and suppliers. We are committed to an active inclusion, diversity and equal opportunities policy and offer flexible working. We will make efforts to accommodate reasonable adjustments in the recruitment process.
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