Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
This full-time, permanent position has a starting salary of £47,142 per annum based on a 36-hour working week.
We have an exciting strategic and professional opportunity for a Facilities and Contract Performance Officer to join our fantastic Workplace and Facilities team. You will be joining a team that values professional development and supports a commercial and agile approach to its diverse portfolio.
The team are based at our Woodhatch office in Reigate and the role is open to hybrid working. As a team we split our time between working from home and collaborating together in the office. Due to the nature of the work we do, the team operates in a flexible way to meet the needs of our customers, using agile working methods that allow business to be conducted from multiple locations.
Our Offer to You
1. 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
2. Option to buy up to 10 days of additional annual leave
3. A generous local government salary related pension
4. Up to 5 days of carer's leave and 2 paid volunteering days per year
5. Paternity, adoption and dependents leave
6. An Employee Assistance Programme (EAP) to support health and wellbeing
7. Learning and development hub where you can access a wealth of resources
8. Wellbeing and lifestyle discounts including gym, travel, and shopping
9. A chance to make a real difference to the lives of our residents
About the Role
At Surrey County Council, we're transforming our operational estate to better serve our residents and ensure that no one is left behind. Our commitment to healthy communities and a sustainable environment is at the heart of everything we do. We're a forward-thinking organisation, passionate about improvement and innovation. Our teams thrive in a collaborative, fast-paced environment where we lead, advise, and deliver meaningful change.
The Workplace and Facilities team, part of our Land and Property Service, provides essential services to the council, partners, schools, and tenants. From building maintenance and estate management to asset and facilities management, we look after a diverse range of properties across Surrey. We also manage the Council's Facilities Management contract.
As a Facilities and Contract Performance Officer, you'll play a key role in ensuring smooth contract monitoring and operational oversight of our NEC4 FM contracts (Hard and Soft services). Reporting to the Business Improvement Manager, you'll work closely with Workplace and Facilities colleagues and collaborate with teams across Health and Safety, Estates Management, Capital Projects, and Minor Works to support strategic decision-making. You'll also partner with our service provider to deliver the Schools Buyback scheme and ensure school compliance.
What You'll Be Doing
10. Turning data into insights by gathering, analysing, and validating information for management reports
11. Creating dashboards and trackers to monitor service delivery and support governance
12. Auditing supplier output to identify gaps, assure quality, and drive continuous improvement
13. Supporting the Workplace and Facilities team by reporting with accurate, high-quality information
14. Managing budgets and approving Buyback scheme data for schools and academies
15. Checking quarterly financial reports and validating supplier invoices
16. Reconciling year-end positions with SCC Finance and preparing for audits by tracking deliverables and milestones
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with :
17. Facilities Management experience, including compliance and relevant Health and Safety legislations and policies
18. Experience of implementing processes, standards and governance
19. Understanding of project management and delivery, including NEC4 FM experience
20. Experience of analytics, data management, dashboards and trackers
21. Excellent communication and stakeholder management skills
22. Good IT skills, including MS packages
23. Knowledge of financial monitoring
To apply, we request that you submit a CV and you will be asked the following 3 questions:
24. Please describe a time when you implemented a new process or standard within a Facilities Management context. What steps did you take to ensure compliance and efficiency, and what was the outcome? (200 words max)
25. Please give an example of how you have used data analytics, dashboards, or trackers to monitor contract deliverables and milestones. How did this impact project delivery and decision-making? (200 words max)
26. Please describe your experience with financial monitoring within a project or contract. How did you track budgets and ensure financial accountability? (200 words max)
Before submitting your application, we recommend you read the job description and to get an insight into working at Surrey.
This advert closes at 23:59 on 25.01.2026 with interviews to follow.
Contact Us
We look forward to receiving your application,