Summary Part Shop (UK) are looking for a Customer Service Apprentice. This involves learning about car parts and advising products to attract customers. You will do this face to face, via telephone and online. You need to have an understanding of social media, facebook etc. You will be advertising parts and products for sale online. Wage £13,741 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Apprentice min hourly rate of £7.55 per hour Training course Customer service practitioner (level 2) Hours Monday - Friday. Working Hours, 9.00am - 4.30pm. 1/2 hour lunch break. 10 minutes morning break. 35 hours a week Start date Sunday 13 July 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Speaking to customers face to face but mainly via the telephone and online Learning product knowledge and prices for car parts available Advertising car part products for sale Posting adverts via facebook and other social media platforms General administration to support sales Where you'll work 56 OLDBURY ROAD WEST BROMWICH B70 9DZ Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation STAFF SELECT LTD Your training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Your training plan Working towards a Customer Service Practitioner Level 2 qualification No day release Inhouse Training Coach allocated for delivery of qualification More training information Customer Service Practitioner Level 2 Functional Skills Maths & English if required OTJT EPA Requirements Desirable qualifications GCSE in: English (grade GCSE - grades 3,4) Maths (grade GCSE - grades 3,4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Logical Team working Creative Initiative Other requirements This job role is working in an office with a busy car breakers unit. Must wear own safety boots whilst onsite. This Apprenticeship will suit someone very familiar with using social media and who may of had some experience posting buying and selling items via facebook, ebay. About this company Parts Shop (UK) are situated in West Bromwich. They supply cheap and affordable car parts to customers. They sell to people face to face, via the telephone and online After this apprenticeship Can progress to Business Administration Level 3. Ask a question The contact for this apprenticeship is: STAFF SELECT LTD Carolyn Marson carolyn.marson@novatraining.co.uk 07534486764 The reference code for this apprenticeship is VAC1000320032.