1st Line Support Engineer
Salary: £25,000
Location: Measham
Keywords: Technical support, IT department, Customer service, Communication skills, Remote support technologies
Our client is seeking a dedicated 1st Line Support Engineer to join their dynamic IT team. This role offers the opportunity to be the first point of contact for end users requiring technical assistance, ensuring smooth and efficient operations across the organisation. With a competitive salary of £25,000 and based in the accessible location of Measham, this role provides an excellent platform for those passionate about customer service and problem-solving within the IT realm.
What you'll do:
* Provide initial technical support to end users
* Fix technical faults, answer queries and fulfil requests
* Assist with user rights, passwords and user accounts
* Maintain company’s IT hardware, software, and services
* Escalate tickets as required to senior support staff
* Ensure compliance with company policies and procedures
* Provide support both remotely and in-office
What you bring:
* Ability to effectively question users to establish symptoms
* Experience in escalating unresolved incidents and requests
* Knowledge of ServiceNow for recording incidents
* Proactive approach towards service delivery in accordance with agreed SLAs
* Excellent listening and empathy skills
* Confidence in presenting information clearly with audience-specific terminology
* Attention to detail and ability to follow established procedures accurately
* Leadership skills and ability to build positive relationships with team members
What sets this company apart:
This organisation prides itself on its commitment to delivering exceptional customer service. They value their employees' contributions and offer opportunities for growth and development within a supportive environment. Their focus on continual improvement initiatives ensures that they stay at the forefront of their industry. The company also respects work-life balance by offering flexible working opportunities.
What's next:
Ready for a rewarding challenge? Apply now!
Apply today by clicking on the link or reach out directly with an updated CV to ajay.hayre@robertwalters.com
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
About the job
Contract Type: FULL_TIME
Specialism: Information Technology
Focus: Infrastructure
Workplace Type: On-site
Experience Level: Associate
Location: Measham
Salary: £20,000 - £25,000 per annum
Job Reference: J5MKGD-0B04AE9C
Date posted: 6 February 2025
Consultant: Ajay Hayre
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