Field Service Engineer *PC 9
Customer Service / Support - Cambridge
Your Role:
As a Field Service Engineer (FSE), you will be responsible for providing technical support and assistance to customers in the field. Your primary duties will include installing, maintaining, and repairing basic and intermediate Miltenyi equipment, as well as troubleshooting technical issues to ensure optimal performance. This role requires strong technical skills, excellent communication abilities, a team mentality and a customer-focused approach. You will receive comprehensive training and work under the supervision of experienced engineers.
Essential Duties and Responsibilities:
1. Assist in the installation and setup of Miltenyi equipment and systems at customer sites, ensuring compliance with technical specifications and safety standards.
2. Conduct routine maintenance and perform repairs on equipment to ensure optimal functionality and minimize downtime.
3. Identify and diagnose technical issues, providing effective solutions and escalating complex problems to more senior engineers when necessary.
4. Provide excellent customer service by responding to inquiries, addressing concerns, and offering technical guidance to customers.
5. Maintain accurate records of service activities, including service reports, installation documents, equipment logfiles, photos, etc.
6. Work closely with other team members, including engineers and sales representatives, to address customer needs effectively.
7. Adhere to company standards and procedures to ensure high-quality service delivery and customer satisfaction.
8. Adhere to company policies, industry standards, and safety protocols during all field service activities.
9. Travel domestically, often on short notice, to customer sites to resolve problems.
Requirements:
10. HS Diploma required; 2 years formalized technical training or education (e.g. associate's degree, Military Occupational Specialty, etc..); A minimum of 2 years’ experience working in a customer facing technical support role in a scientific or similarly regulated environment; or equivalent combination of education and experience.
11. Travel up to % Domestically and % Internationally.
Knowledge:
12. Basic understanding of electrical, mechanical, and computer systems.
Skills:
13. Strong problem-solving and attention to detail skills.
14. Excellent written and verbal communication and interpersonal skills.
15. Strong Time Management and prioritization skills.
Abilities:
16. Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products.
17. Ability to work independently and as part of a team.
18. Ability to travel, often on short notice, to customer sites to resolve problems. May include domestic overnight travel on weekdays.
19. Ability to work flexible hours.
20. Eligibility to legally work in the United States, and to travel internationally for work
21. Valid driver’s license and a clean driving record.
22. Ability to obtain a Valid Passport.
23. Ability to rent a vehicle.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to pounds alone or up to pounds dual lift. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a variety of facilities. This person will have an office environment for about half of the work performance, which is temperature controlled. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature. Used research/clinical equipment may be handled in this job and strict SOPs and PPE must be worn.
The hiring range for this position is expected to fall between $, - $,/year ($./hr - $./hr), reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.
The salary of the finalist(s) selected for this role will be set based on a variety of considerations, including but not limited to internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company’s good faith and reasonable estimate of possible compensation at the time of posting.
In addition to your salary, the Company offers a comprehensive benefits package, including health, vision, and dental insurance, as well as a (k) plan. All benefits are subject to eligibility requirements. Certain positions may also be eligible for additional compensation such as bonuses or commissions.
Miltenyi Biotec, Inc. is an EO Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Miltenyi Biotec, Inc. participates in E-Verify.
Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact – one breakthrough at a time. For over years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies – transformative methods that mobilize the body’s own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than