Job Summary:
We are seeking a dedicated and proactive Customer Support Executive to join our UK sales team. This role is essential in ensuring customer satisfaction by providing exceptional support and assistance. The ideal candidate will possess strong communication skills and the ability to analyze customer requests effectively, ensuring their enquiries are responded to promptly and efficiently. The customer Support Executive quotes, buys, sells & markets aircraft spares along with pre/post sales support. Interacts with customers over the phone, email, fax and/or through computer system linkages such as ILS, AeroExchange and Spec2000. Performs administrative duties related to Sales, Operations and other duties assigned by the immediate manager
Primary Duties:
Answers telephone.
Handles inbound sales inquiries and converts quotes into sales.
Quote customers by phone, fax, email, sita.
Buys from vendors using phone, fax, email and sita.
Marketing to new and existing customers using various promotional tools such as brochures, stock lists, flyers, and presentations.
Monitors open sales orders and purchase orders.
Monitors receivables and sells to customers within their approved credit limits.
Follow up of RFQ's to ensure the highest possible quotes to sales conversion rates.
Brokering of parts where applicable to support a customer requirement which complements our existing stock.
Attend shows and conferences to represent AASS.
Other Duties:
To undertake such other duties in the office which from time to time are determined by management as being necessary for the maintenance of an efficient administration. These will include the provision of cover for tasks normally carried out by other colleagues and which are consistent with abilities and level of responsibility.
Customer Support Executives may be required to conduct internal Audits and perform Quality Assurance duties in accordance with ISO / AS Standards against AASS processes and procedures.
Assist outside sales personnel and sales management with:
1) Plan and prioritize sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.
2) Maintain and develop existing and new customers through appropriate ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
3) Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.
4) Carry out/support marketing activities to agreed budgets and timescales.
5) Respond to and follow up sales inquiries using appropriate methods.
SUPERVISORY RESPONSILITIES:
No Supervisory responsibilities
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
GCSE certificates in English & Maths or 2 to 3 years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret aviation related technical data, and governmental regulations. Ability to write reports, business correspondence, and proposals (in response to RFQ's and RFP's). Ability to effectively present information and respond to questions from customers and managers (internal). Ability to interact verbally and in written form with customers (via email, letter, etc.). Presentation skills for presenting sales & marketing proposals to customers and managers (internal).
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as weights, and proportions. (Basic algebra). Ability to apply concepts such as percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to solve problems involving a variety of concrete and incomplete variables and in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS, OTHER TRAINING (within 90 days of hire):
1) ISO/QA In-house (AASS Training).
2) Quantum System (AASS Training)
3) Export Control Regulations (AASS Training)
4) Customs Training (AASS Training)
5) ILS (Inventory Locator Service) & Spec2000 Marketplace (AASS Training)
PHYSICAL DEMANDS:
The physical demands of this position are typical of an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Casual dress
* Company pension
* Life insurance
* Private dental insurance
* Private medical insurance
* Sick pay
Work Location: In person