Employer heading
Clerical Officer
Band 2
We currently have an opportunity for an Admin & Clerical person to join the Patient Flow Team based in the grounds of Southport Hospital.
This is a part-time 22.5 hrs fixed-term position and the working hours are Monday - Friday 9.15 - 2.30.
This is a busy role so we are looking for a flexible, enthusiastic team player with good interpersonal skills and an excellent telephone manner. Somebody who works well under pressure, understands the importance of prioritising their own workload to meet deadlines whilst working independently and as part of a busy team.
This is an exciting opportunity for somebody to gain valuable experience within the Health Care setting. This post is subject to a standard Disclosure and Barring Service (DBS) Check.
Proposed Interview Date - 19th November 2024
Main duties of the job
1. The successful candidate will be required to possess good knowledge of verbal and written communication skills.
2. Monitoring the Teams inbox on a daily basis.
3. Uploading Referrals on a daily basis.
4. Answering the telephone and escalating messages to team members.
5. Liaising with care homes & hospitals including passing on patients' confidential information.
6. Using EMIS for patients' document retrieval.
7. Printing, scanning, and photocopying.
8. Stationery orders.
9. Attending Team Huddles.
10. Any Ad-Hoc Admin Duties.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction, and brain injury services.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
The successful applicant will need to have knowledge and be familiar with Microsoft Office. Previous experience of working in an office environment, data input skills, and the ability to prioritise own workload and work to defined timescales. Previous experience within a health care environment would be desirable.
Person specification
Qualifications
1. GCSE Grade A-C or equivalent.
2. Computer literate.
3. Working Knowledge of Microsoft Office.
Knowledge and experience
1. Experience of working in a busy office environment.
2. Previous clerical experience.
Desirable criteria
1. Experience / Knowledge of EMIS System.
2. NHS Experience.
Skills
1. Good keyboard skills.
2. Ability to plan, prioritise and schedule work.
3. Effective communication and interpersonal skills.
4. Ability to work with attention to detail.
5. Ability to work effectively within teams.
6. Ability to work on own initiative.
Values
1. Continuous Improvement.
2. Accountability.
3. Respectfulness.
4. Enthusiasm.
5. Support.
6. Responsive to service users.
7. Engaging leadership style.
8. Strong customer service belief.
9. Transparency and honesty.
10. Discreet.
We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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