Overview
To work as part of the Health Service Delivery Team, with responsibility for NEC Software Services (NEC SWS’s) Health screening applications. The role focuses on delivering software implementation, project management, consultation and training to the screening market, including regular operations, application support for healthcare services, and input into the development of existing products and services. The role is for an Implementation Consultant within the Service Delivery team.
Responsibilities
* Liaise with customers and third parties to schedule and manage installations and updates of the Healthcare portfolio.
* Define the data rules and content for the deployment of interfacing projects.
* Define and create system data and configuration to allow new installations of products to be deployed to new customers.
* Make configuration changes to existing customer configurations as required.
* Provide technical expertise in the support of existing solutions.
* Undertake technical support as a member of the Healthcare Service Team.
* Investigate and resolve faults identified within existing applications.
* Undertake quality assurance and testing of applications and deployment routines.
* Support customers during the process of deploying new healthcare services.
The role requires working outside business hours (evenings and weekends) to deploy new software releases and troubleshoot urgent Priority 1 issues related to Health applications. The role is home-based, with possible travel within the United Kingdom to liaise with the team or customers as required.
Qualifications
Essential competencies & experience
* Experience of software installation and support, IT systems and network management.
* Good technical understanding of operating systems including Linux and Windows servers.
* Good technical understanding of SQL Server.
* Experience of using Office applications including Word, Excel, Visio.
* Ability to follow and develop operational procedures.
* Previous customer liaison experience.
* Background in software and application maintenance, testing and deployment.
* Able to explain concepts clearly and concisely.
Desirable competencies & experience
* Experience in using XML data and editors to create complex datasets.
* Experience in using Excel and VBA for manipulating data.
* Technical understanding of networking fundamentals.
* Experience with tools – JIRA, Git, SSMS, IIS, VMware, SMTP.
* Ability to translate user requirements into a working solution.
* Prince 2 certification.
* Agile working methodologies.
* Experience of the healthcare market.
Person specification
* Ability to stay calm under pressure.
* Able to establish credibility with customers.
* Can act with limited supervision within own area of responsibility.
* Meticulous attention to detail.
* Ability to document work clearly and concisely.
* Able to build working relationships with third party suppliers and NHS organisations.
* Able to establish good working relationships with onshore and offshore Development and QA Teams.
* Capable of communicating with technical and non-technical staff to translate customer requirements and issues.
* Willing to challenge and improve existing processes and practices.
* Proactive and forward thinking to prevent problems.
* Capability to multi-task and balance customer requirements and internal priorities.
* Excellent oral and written communication skills.
Additional Information
* Benefits package includes an above-average pension scheme and private medical cover for employees (with option to add family members).
* 25 days paid holiday with option to buy/sell (FTE).
* 4 x basic salary life assurance cover with option to increase.
* Group Pension Plan with employer contributions up to 8.5%.
* Flexible benefits to suit individual needs.
* Access to LinkedIn Learning with a large catalog of courses.
Other Information
* Candidates must have a pre-existing right to work and travel within the UK; documentary evidence will be required.
* All offers subject to satisfactory vetting, references and occupational health checks.
* A Disclosure Barring Service (DBS) check may be required depending on the role.
Who We Are
NEC Software Solutions is part of NEC Corporation. Our software helps dispatch ambulances, support families, keep trains on the move, locate missing people and test newborn hearing. We work with governments, hospitals, police forces, housing providers, local authorities and more to improve public services and outcomes.
We’re an equal opportunities employer. If you require reasonable adjustments during recruitment or interview, please share your needs. We are committed to an inclusive and accommodating candidate experience.
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