Operations Manager Location: Welwyn Garden City (Hybrid – 3 days in office) Salary: £45,000 – £50,000 Job Type: 12-month contract (Maternity Cover) Operations Manager – About our client: OA are recruiting for an experienced Operations Manager to drive operational excellence across the business. This is a pivotal role, supporting growth across multiple teams and working closely with senior management. You’ll play a key role in shaping processes, supporting staff development, and ensuring compliance across the organisation. Operations Manager – What’s on offer: • Hybrid working with 3 days in the Welwyn Garden City Head Office • Opportunity to buy and earn additional leave • Well-being programme • Annual company weekend away • Bonus scheme and true career progression • A chance to join at a crucial time of growth and make a real impact Operations Manager – Responsibilities: Compliance, Legal & Terms • Monitor internal policies in line with HMRC guidelines • Manage Health & Safety across all offices • Oversee GDPR, Modern Slavery Statement, and relevant licences • Support RFI’s, tenders, and bid documents • Contribute to risk management • Line management responsibility for HR matters, onboarding, offboarding, and parental leave Training & Onboarding • Manage onboarding, training, and development plans for employees • Maintain accurate training records and oversee apprenticeship administration • Promote and manage internal and temporary workforce training schemes Data & Analytics • Ensure integrity of operational data and Tracker updates • Produce quarterly ESG and DE&I reports • Champion staff welfare, monitoring burnout, sickness, and holiday entitlement Operations Systems & Technology • Monitor IT security protocols and liaise with external IT support • Drive continuous improvement in workflows and operational efficiency • Attend industry events to stay up to date with best practices Finance & Management • Budget holder for centralised purchasing • Explore job board partners for cost-effective solutions • Line manage Operations Administrator Operations Manager – What we’re looking for: • Strong leadership and people management skills • Strategic thinker and problem solver • Organised, process-driven, and able to plan ahead • Excellent communication skills and approachable • Creative, proactive, and able to work under pressure • Experience in a similar role with a hands-on approach to operations If you are interested in this role, please apply today with your CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our