Support Team Lead (Technical Support - Servers)
đź“Ť Bristol (On-site) | ÂŁ40,000
We’re looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment.
This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.
What you’ll be doing:
* Leading and developing a team of technical support engineers
* Acting as the escalation point for complex server-related issues
* Ensuring support tickets are resolved within SLAs
* Improving support processes, documentation, and KPIs
* Working closely with engineering and production teams to resolve root causes
* Supporting key customers and handling high-priority incidents
What we’re looking for:
* Experience in technical support (servers/datacentre hardware preferred)
* Previous team leadership or supervisory experience
* Strong knowledge of server hardware, RAID, and system troubleshooting
* Familiarity with Linux/Windows Server and networking basics
* Excellent communication and problem-solving skills
Nice to have:
* Experience in an SME or manufacturing environment
* Knowledge of tools like IPMI, iDRAC
* IT certifications (e.g., CompTIA, Linux, Microsoft)
Click apply if you are interested in starting something new.