At Anabas, we deliver exceptional workplace experiences for corporate office occupiers across the UK. Our focus is simple: creating environments where people and businesses can truly thrive. We’re now looking for an experienced, customer-focused Account Director to lead service delivery for a key client. This is a high-profile, client-facing role with real influence—ideal for someone who combines strategic thinking with hands-on leadership. The Role As Account Director, you’ll take full ownership of service delivery across multiple sites, ensuring a seamless, five-star experience for staff and visitors. You’ll lead multidisciplinary teams, drive performance, and build strong, trusted relationships with clients and stakeholders. Key Responsibilities Lead, inspire and develop high-performing teams, creating an inclusive and engaging culture Act as a senior ambassador for Anabas, strengthening relationships with clients and stakeholders Oversee the delivery of integrated FM services across multiple sites, ensuring consistency and excellence Manage performance across internal teams and service partners Ensure full compliance with statutory requirements, particularly in mechanical and electrical services Take ownership of budgets, ensuring effective financial control and value for money Drive continuous improvement, identifying opportunities to enhance service quality and client satisfaction To lead all FM business planning activities and contribute to corporate planning at a strategic level Oversee procurement of service contracts in line with company policies Monitor client satisfaction, governance processes, and performance metrics, including Net Promoter Scores Ensure all services are delivered in line with health and safety, compliance, and operational procedures About You 10 years experience within the Facilities Management/Workplace Experience industry at a senior strategic level Demonstrable skills in holistic contract management including developing and updating cost models, repricing, negotiating and achieving contract extensions & reviewing and negotiating legal contract terms and conditions Full financial ownership (as opposed to budget management) for contract P&Ls including demonstrable increase in achieved margin Management of risk, both on the contract and for the wider business Effective operation of a large or multi-site contract(s) with effective and tangible transformation of service delivery Demonstrable improvements in client advocacy Thorough leadership skills including development of employees and succession planning and resource requirements/allocation Able to support new business wins and generate organic growth with existing customers Experienced at managing significant/complex HR issue including union/ ACAS conciliation Able to demonstrate strategic client complaint management (such as termination threat) to successful conclusion Able to demonstrate a strategic mindset through business wide solutioning rather than just operational Be able to provide examples of managing high pressure situations – support for clients and Anabas in multi-stakeholder management issues. Demonstrate executive level decision making under pressure and management of consequences. Our Values At Anabas, our values shape everything we do. You’ll be someone who leads by example, champions equality and diversity, and takes responsibility for creating a safe, inclusive, and high-performing workplace. What We Offer We believe in supporting our people so they can perform at their best. In return for your expertise and commitment, you’ll receive: Annual salary of between £80,000 and £85,000 33 days annual leave, including Bank Holidays Employee Assistance Programme for wellbeing support Recognition and reward scheme to celebrate your contributions Life insurance (3 x annual salary) Access to the Aviva Digital GP service Cycle to Work scheme Recommend a Friend referral scheme Regular company events Ongoing training and development to support your growth Performance related bonus If you’re passionate about creating exceptional workplace experiences and enjoy working in a fast-paced, client-focused environment, we’d love to hear from you. Apply today and become part of the Anabas team.