Div h3 General Manager Responsibilities /h3 p As a General Manager, you are accountable for the success of your shop, focusing on four key pillars: People, Hospitality, Quality and Profitability. /p h3 People /h3 p Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies. /p h3 Hospitality /h3 p Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience. /p h3 Quality /h3 p You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing. /p h3 Profitability /h3 p Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to growth sales and maximise profitability, working closely with your management team to achieve these goals. /p h3 Itsu Qualities /h3 ul li I take pride in what I do /li li I genuinely care for people /li li I want to grow myself & others /li li I build trust around me /li /ul h3 Benefits Offered /h3 ul li Competitive salary /li li Industry leading Training and Development and encouragement to progress your career /li li Private medical insurance /li li Health cash plan scheme which allows to claim cashback on dental check-ups, physiotherapy, eye test and much more /li li Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme /li li Optional Critical illness cover and life insurance /li li Flexible E-Bike subscription and cycle to work scheme /li li A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not /li li Company pension scheme /li li An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events /li /ul p We are very passionate about sustainability, please check our sustainability milestones (https://www.itsu.com/sustainability-sourcing/sustainability-milestones/). /p /div #J-18808-Ljbffr