Description
At RBH, every member of our team plays a part in delivering
exceptional service to our guests,
our owners and our colleagues.
We take pride in our values and strive to:
·
Act with Integrity
·
Deliver Excellence
·
Have the Ambition to continuously improve, and
·
Show that we Care
Key Responsibilities – Meetings & Events Manager,
Aloft Liverpool
Operational Excellence
- Oversee
the management and audit of Event Temple ensuring all event details
are accurately entered and function sheets are clear and comprehensive as
well as Opera for billing elements.
- Cross
assistance within reservations for blocks and transient where needed to
support the office function.
- Maintain
an effective filing system and Opera processes to ensure smooth
operations and data integrity.
- Coordinate
with the Hotel Reservations team to manage group bedroom blocks
for events.
- Liaise
with the Operations Manager and Head Chef to communicate event
requirements and last-minute changes.
- Ensure
all daily Meetings & Events revenue is accurately captured
and charged.
Client Experience & Event Delivery
- Manage
the full client journey from enquiry to post-event follow-up, ensuring a
seamless and professional experience.
- Conduct
and manage show-rounds for prospective clients.
- Ensure
all customer requests and enquiries are handled efficiently and
professionally.
- Carry
out post-event follow-ups and aftersales calls to gather
feedback and secure repeat business.
Team Collaboration
- Engage
with the operations team and sales office team to create commercial
culture, ensuring high performance and proactive client engagement.
- Support
the weekly operations meeting, reviewing all upcoming events with
relevant departments.
- Collaborate
with cross-functional teams to support operational delivery and
revenue growth.
Sales & Revenue Management
- Monitor
and follow up on all enquiries to maximise conversion and client
satisfaction.
- Execute proactive
sales to drive new business and meet revenue targets.
- Support
the delivery of monthly revenue budgets and forecasts.
- Support
GM and sales team with weekly forecast reports.
- Increase
the share and profitability of existing accounts while securing new
business across key market segments.
Marketing & Business Development
- Represent
Aloft Liverpool at exhibitions and local agency visits to
promote the Meetings & Events offering.
- Collaborate
with the remote sales team to drive agency relationships and new
business.
- Work
with marketing teams to develop and execute targeted
campaigns for Meetings & Events.
Reporting & Strategy
- Analyse daily,
weekly, monthly, and quarterly reports to track performance and
identify opportunities.
- Stay
informed on industry trends and competitor activity to maintain
a competitive edge.
- Devise
and deliver training strategies to engage hotel team members in
identifying and converting sales leads.
- Be
integral in the budget process and responsible for the delivery and
execution of your department
Experience
· The employee should be
a positive, pro-active, outgoing and energetic individual with a “can do”
attitude
· They must have a
proven track record in converting Wedding, Conference and Event enquires to
confirmed sales.
· A minimum of 1 years’
experience in, Conference and Events or Sales Management role is required.
· A knowledge of Opera
PMS and a M&E CRM is essential.
· The candidate must
have strong organisational and communication skills with a pride in the
attention to detail they take in their work.
· We are looking for
highly motivated person with good business acumen and an eye for an opportunity
and detail
Profit
• Execute sales strategies to
drive revenue and protect profit.
• Pro-actively pursue
all practices in-line with company environmental and energy saving initiatives.
