Field-Based Enforcement Agent (Resolution Specialist) - Gain a New Qualification While Making a Real Impact Are you ready for a career that challenges you, supports your growth, and puts you at the heart of community wellbeing? Do you want to work in a position where every day is different, and your decisions genuinely make a difference? Our client have just launched their brand-new Academy : a dedicated training program designed to equip you with everything you need to succeed. Each month, they're opening the doors to driven, motivated, and people-focused individuals who want to kick-start or grow their career as an Enforcement Agent. This is a specialist role focused on resolution, not just enforcement. You'll be a problem-solver, not just a debt collector, handling complex and sensitive situations, executing warrants, and addressing persistent rates evasion with professionalism and integrity. You'll also serve as a trusted face of their organisation, applying expert judgment, managing high-stakes interactions, and upholding the highest industry standards. What You Will Get in Return Competitive Salary & Uncapped Commission after completing training. Full Training and Support to achieve your City & Guilds Certification. Generous Annual Leave to recharge and enjoy your time away. Enhanced Family Support : Comprehensive maternity and paternity leave packages because they believe in supporting you at every stage of life. Health Cash Back Plan : Access a range of health expenses coverage: they prioritise your well-being. Exclusive Staff Perks : Discounts on high street shopping, travel, social activities, and wellness programs to make life easier and more fun. Company Van : A fully equipped company vehicle to keep you mobile and comfortable. Fuel Card & Work Phone : Stay equipped for success every day. Pension Scheme : A robust pension plan to ensure peace of mind for your future. Learning & Development : They offer apprenticeships and thousands of Linked In Learning courses for continuous professional growth. What You Will Be Doing Case Management & Investigation : Independently manage a diverse caseload, using investigative techniques to locate individuals, assess situations, and secure payments or recover goods. Field Visits & Resolution : Conduct in-person visits and sensitive conversations, including with vulnerable individuals, using empathy and professionalism to defuse conflict and reach constructive resolutions. You will deliver enforcement actions, including Liability Orders and High Court Writs, with a focus on persistent evaders and high-profile cases. Documentation & Compliance : Complete accurate documentation, manage payment collections, and adhere to all regulatory and procedural standards. Problem-Solving : Recognise and respond to sophisticated non-compliance and evasion strategies with proactive, evidence-based solutions. Flexible Hours : Carry out visits during early mornings, some evenings, and occasional weekends. Travel and overnight stays may be required depending on operational demand. What They Are Looking For Full UK Manual Driving Licence : Essential for this field-based role. The ability to remain calm and articulate under pressure while engaging with the public. An understanding and empathetic approach when dealing with vulnerable individuals or sensitive scenarios. The ability to think clearly and act responsibly in the moment with minimal supervision. Accuracy in reporting, record-keeping, and handling financial transactions or sensitive data. A composed, mature, and adaptable attitude, with the ability to handle pressure and maintain focus. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. Our client are an equal opportunity employer, which means they will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. They recruit and develop their people based on merit and their passion for creating better outcomes, and they are committed to creating an inclusive environment for all employees. They want to hear from you today!