About Us
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.
We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.
The Role
We are seeking an Office Assistant to join our sociable and dynamic team. If you thrive on interacting with diverse individuals, excel in an organised setting, and enjoy a lively, fast-paced, and fun atmosphere, this role might be perfect for you!
Your responsibilities will include maintaining a clean, tidy, and safe environment for both employees and guests, greeting visitors, and ensuring they have a positive first impression of YouLend. Additionally, you will manage travel arrangements, assist with monthly events, keep the office stocked with essential supplies and arrange couriers to send and retrieve equipment.
Reporting to the Office Manager, you will also collaborate closely with various other departments within the business.
Requirements
Responsibilities:
* Look after visitors by greeting, welcoming, directing them appropriately, and notifying the relevant colleagues
* Admin tasks such as post handling, arranging couriers, ordering gifts/incentives, ordering stock (including branded items), arranging photographers
* Ensuring meeting rooms are adequately tidy and setting up meetings as required, as well as ordering breakfast/lunches and making drinks
* Organising employee benefits; booking massage therapist, ordering birthday cakes, setting up lunch each day
* Organising flights and hotels for international travel, as well as booking restaurants and other trip requirements
* Liaising with the building management team and Landlords to resolve issues in the office
* Onboarding new starters, creating welcome packs and arranging introduction meetings with various teams. Offboarding leavers and removing them from various accounts.
* Restock kitchen each morning and afternoon.
* Responsible for Ocado weekly orders
* Highlighting and resolving, if possible, any issues within the office or escalating to the Office Manager
* Assisting with projects; office extensions, desk moves, health and safety inspections
* Arranging meetings with external suppliers and contractors
* Keeping employees updated with company-wide updates
* Responding to and keeping on top of the Office Management inbox
The ideal candidate will have the following skillset:
* Excellent time management
* Be able to prioritise your workload
* Friendly and approachable (you will represent YouLend and be the first person external visitors see)
* Organisation skills and very good attention to details
* Ability to work under pressure and with changing requirements and priorities
* Professional and positive communication skills in person, over the phone and in writing
* Experience with Microsoft Office
* First aid and fire safety trained (ideal but not mandatory)
Desirable skills:
* First aid and fire safety trained (ideal but not mandatory)
Salary: £29,000 - 30,000 + £2000 quarterly bonus (based on performance)
Benefits
Why join YouLend?
* Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
* Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
It’s just getting fun:
* We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
* But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
Lots of upsides:
* High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
* Well-capitalised with supportive private equity backing.
* Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
Motivating work environment:
* A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
* Strong and transparent team culture, we have each other’s backs.
* Independent work environment where results matter.
* Data-driven culture and emphasis on speed (anti-red tape).
We offer a comprehensive benefits package that includes:
* Stock Options
* Private Medical insurance via Vitality and Dental Insurance with BUPA
* EAP with Health Assured
* Enhanced Maternity and Paternity Leave
* Modern and sophisticated office space in Central London
* Free Gym in office building in Holborn
* Subsidised Lunch via Feedr
* Deliveroo Allowance if working late in office
* Monthly in office Masseuse
* Team and Company Socials
* Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.