We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic or Orange travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
READ ON IF YOU
* Have experience in market research or customer insight roles
* Enjoy working with data and turning it into clear, actionable insights
* Are passionate about understanding customers and influencing business decisions
* Like collaborating with stakeholders at all levels, including executive teams
THE TEAM
Customer Strategy & Insights
THE ROLE
As a Customer Insights Analyst, you will play a key role in managing research programmes and delivering strategic customer insight across the business. You will work closely with suppliers and internal stakeholders to surface valuable customer understanding that drives better decision‑making. Your work will cover a range of methodologies, and you will bring customer research to life through compelling visualisation and presentations. You will champion the easyJet brand internally and ensure customer needs are at the heart of our strategy.
What You Will Do
* Engage with stakeholders across the business to gather insight and research requirements
* Distil complex research and analysis into clear, actionable presentations
* Communicate timely customer insight findings and recommended actions throughout the organisation
* Own the regular reporting of customer and brand KPIs
* Brief insight requests to partners or business analytics teams
* Manage agency partners to ensure quality outputs and value for money
* Identify gaps in customer understanding and propose research solutions such as segmentation and behavioural studies
What We’re Looking For
* Experience in a market research or customer insight role, ideally within an international organisation
* Strong communication skills with the ability to engage internal stakeholders and external suppliers effectively
* Proven track record of delivering clear, persuasive, and actionable insights across an organisation
* Highly numerate and comfortable working with large data sets and numerical analysis
* Self‑motivated problem solver who can work independently
* Adaptable and able to thrive in a fast‑paced, changing environment
What You’ll Get In Return
* Competitive base salary
* Up to 20% bonus
* 25 days holiday
* BAYE, SAYE and Performance share schemes
* 7% pension contribution
* Life Assurance
* Flexible benefits package
* Excellent staff travel benefits
Practicalities
This is a full‑time hybrid role based at our Luton office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Business Area: Customer & Marketing
Primary Location: United Kingdom‑London‑London Luton Airport
Organisation: Customer & Marketing
Schedule: Full‑time
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