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ICT Service Desk Operative, Royal Leamington Spa
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Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e5d1d32fe4b1
Job Views:
4
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Role: ICT Service Desk Operative
Location: Leamington Spa
Rate: £ p/h inside ir35
Duration: 3 Months initial contract
What you will be doing:
* Provide instruction and advice to systems users via telephone and remote support software.
* Ensure all incidents raised via the ICT service desk system are accurately and clearly recorded.
* Triaging, categorising, and prioritising incidents presented via the employee self-service portal.
* Manage and record changes to systems user accounts or access rights accurately in the service desk ticket system.
* Monitor incidents according to SLAs or Support Agreements and escalate concerns as necessary.
What we are looking for:
* A graduate looking to start their IT career or someone with previous service desk experience.
* Good communication skills.
* Customer service experience.
* Team working experience.
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