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Resident Services Job Description Summary
The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Managers are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.
ESSENTIAL JOB DUTIES:
1. Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
2. Acquire a broad knowledge of the community and the surrounding area.
3. Prepare and maintain a log of resident issues and services provided.
4. Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
5. Prepare and deliver move-in and renewal gifts.
6. Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
7. Coordinate all resident events, with a minimum of one event per month.
8. Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
9. Manage Kingsley platform and address any resident concerns within 24 hours.
10. Greet, tour, and lease to prospects as well as respond to any leads that come in.
COMPETENCIES:
1. Understand the needs of the resident population and the property in which they live.
2. Willingness and ability to work some evenings and weekends; act respectfully, be patient, and consistent.
3. Flexibility and ability to manage a complex workload in varied work environments.
4. Strong interpersonal, communication, organization, writing, and computer skills.
Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
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